F&C 5025 - G3 Service Centre Engineer (604162)

ACTUAL CLOSING DATE: Applications must be received by 19 July 2026 at 11:55PM

PREVIOUS APPLICANTS NEED NOT APPLY

Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process.   If you require to submit additional information to support your application, please upload this under supporting documents.

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.

Location: Council Headquarters, Almada Street, Hamilton
Hours: 21 hours per week, fixed term for up to 9 months
Work Pattern: Monday to Wednesday 8:45am to 4:45pm
Salary: £25,336 - £25,895 per year
 

Finance and Corporate Resources are looking for a highly motivated and dynamic individual to join our IT Service Centre Team as a Service Centre Engineer. 

Duties will include:

• Assist in troubleshooting and resolving hardware and software issues

• Provide technical support to end-users via phone, email, or in-person

• Document and track issues using a ticketing system

• Help with installation, configuration, and maintenance of IT Systems

• Perform routine system checks and maintenance to ensure optimal performance

• Support in monitoring network performance and security

• Participate in on-site shadowing and training to enhance technical skillset

• Assist in preparing and updating IT documentation

• Provide excellent customer service by addressing user inquiries promptly

• Ensure user satisfaction by following up on resolved issues

• Assist in analysing recurring faults and identifying trends to support proactive resolution and service improvement

• Support work scheduling and coordination with internal teams and external partners to ensure timely delivery of installations and minimise disruption

View the Service Centre Engineer Job Profile

Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents

• Describe your experiences of dealing with customers and give an example of a time where you provided excellent customer care?

• Describe your experiences of working in a “Team” environment and give an example of a time where you have worked as part of a team and the benefits it has brought? 

• What motivates you to want to pursue a career in IT or to continue growing in IT?

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online - All correspondence will be via your email address

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.

Overseas Criminal Records Check

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Inclusion statement

The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.

As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.

As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile

As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)