FIN 137 - Customer Services Development Officer

Hours : 21 hours per week

Working pattern – to be discussed at interview

Salary – £21,011.90 - £21,614.12

Vacancy – permanent

To view the job profile for the post of Customer Services Development Officer please click here

Finance & Corporate Resources (Transactions) require a Customer Services Development Officer to join their Customer Services Development team.

You will contribute to the development, implementation and evaluation of improved solutions for our Finance (Transactions) teams, review council wide contact channels and support our frontline Customer Services teams to enable fulfilment of customer requests. This will involve maintaining web and intranet content for Finance Transactions, SMS Text messaging administration and participation and involvement in the corporate telephony group.

There is a responsibility for the post holder to demonstrate a commitment to helping our teams improve and develop their service delivery through continuous improvement, while retaining a focus on providing a quality service to our customers.

Effective communication and interpersonal skills are essential along with the ability to display relevant IT skills. You will have the ability to work on your own initiative as well as being a team player. An understanding of channel shift and Digital services is desirable but not essential.

Please Apply online

Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.

Foreign Police Check

Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad.

All correspondence will be via your email address.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.

As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme

• Up to 33 days annual leave

• Public holiday entitlement (up to 10 days)

• Occupational sick pay • Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave.

• Employee Discounts – including discounts at the cinema.

• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)