SLA10354 - Revenue Assistant (Sundry Debt)

Job Description

As a Revenue Assistant you will be responsible for undertaking a range of clerical processes and tasks within the Council’s Sundry Income Team in accordance with procedures and instruction from the Team Leader.

You will answer telephone calls from internal and external customers enquiring about their accounts. You will be expected to provide comprehensive advice to council residents and have excellent communication skills, both written and verbal.

Experience in a debt recovery environment would be advantageous, although not essential, as full training will be provided.

You should be able to demonstrate the ability to work accurately and have previous experience of working to targets and timescales. You should have excellent customer service skills and be able to demonstrate practical knowledge of IT packages including Microsoft Office Suite.

Responsibilities

As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks for example, Identity, Asylum and Immigration and employment history etc.

The preferred candidate will be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made.

Please refer to http://www.disclosurescotland.co.uk/publications/ and click on Code of Practice for further information about the disclosure process and best practice.

Applications online

Please note all correspondence will be sent to your email account.

South Lanarkshire Council are Equal Opportunities employees and encourage applications from all members of the community.   As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum behaviour requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant.  Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

The Individual

As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• Up to 32 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)