SWRK 4263 - G2 Scheduling Assistant - Clydesdale (609783)

 

Internal applicants MUST apply via Opportunity Marketplace.  Please ensure you complete your SKILLS and QUALIFICATIONS via “Me” tab/tile on Fusion or by clicking on the application link in the section of the application form titled “REVIEW SKILLS AND QUALIFICATIONS”. 

ACTUAL CLOSING DATE: Applications must be received by 29 April 2026 at 11:55pm

Location: South Vennel, Lanark
Hours: 26.25 per week, permanent
Work Pattern: In accordance with a rotational roster, you will work over a four-week shift pattern which consists of two weeks day shift and 2 weeks back shifts. Day shift is 6.30 am until 3.30 pm (during week days - 7am until 4 pm office based) Backshift is 3 pm until 11 pm. When not in the office you will work from home.
Salary / Hourly Rate: £21,994 - £21,468

Are you the type of person who wants more from their job?
Are you looking for a career that makes a real difference to people’s lives?
Are you committed to doing the best you can?

 

We are looking for highly motivated individuals to work as part of a team who will provide a support service to Home Carers working to support vulnerable people living in the community Council wide. This includes scheduling and allocation of work. There is a requirement use IT, and you should have an interest and understanding of IT programmes.

A number of opportunities exist for people wishing to work in a challenging and rewarding environment.

 

Shift Pattern consists of:

 

• Week 1 – Monday, Tuesday, Friday , Saturday, and Sunday ( Dayshift )

• Week 2 – Wednesday , Thursday ( Dayshift )

• Week 3 – Monday, Tuesday, Friday, Saturday, and Sunday ( Backshift )

• Week 4 – Wednesday , Thursday ( Backshift )   

 

Requirements

 

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the Organisation.

 

Additional increments for working unsocial hours will also apply.

 

South Lanarkshire Council will provide and fund all required training including induction and ongoing learning and development.

 

If you are a caring, patient, compassionate and adaptable individual who understands and respects the rights of other people, we would like to hear from you.

Interviews for these posts will be held face to face.

 

It is important to us that you feel valued and that this will reflect on the care you provide to people. As an employee of South Lanarkshire Council you will benefit from excellent terms and conditions of employment.

 

View the Scheduling Assistant job profile.

Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents.

 

1. Relevant Skills and Experience

Please provide examples from your work or other activities that demonstrate your ability and suitability for the role of Scheduling Assistant.

You may wish to include examples of:

• Administrative or scheduling experience
• Working in a fast‑paced or customer‑facing environment
• Accuracy, organisation, and attention to detail
   

2. Managing Telephone Calls and Supporting People in Difficulty

This role involves responding to telephone calls from individuals who may be experiencing difficulty or distress.

Please describe:

• How you would respond to and manage a telephone call where someone is experiencing difficulties
• How you would communicate with the caller in a calm, professional, and supportive manner
• What you consider most important when managing changing priorities or responding to the needs of others

 

3. IT Skills and Computer Literacy

Please provide details of the IT systems, software, or applications you use or are familiar with.

In your response, please describe:

• Your level of computer literacy
• The systems or applications you use in your work or daily life (for example, scheduling systems, databases, Microsoft Office)
• How and why, you use these systems

 

4. Managing Difficult Situations and Communication Skills

Please provide an example of a difficult situation you have experienced in a work or service‑based setting.

In your response, please explain:

• What made the situation challenging and what your role was
• The skills you used to manage the situation effectively
• How you communicated with others involved
• How, if applicable, you influenced or contributed to a positive outcome

 

5. Managing Competing Priorities

Scheduling Assistants are required to balance the needs of multiple people with differing requirements.

Please provide an example of a time when you had to prioritise competing demands.  In your response, please describe:

• The different needs or requests involved
• How you assessed and prioritised these needs
• How you supported those involved and managed expectations

 

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online - All correspondence will be via your email address

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

Overseas Criminal Records Check

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. 

We are a Disability Confident Scheme Employer and guarantee to interview all disabled applicants who meet the essential criteria of the person specification job description.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification job description.

As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

 

PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM.

To be considered for this vacancy you must complete the application form.  All CV submissions will be disregarded.