SWRK 4264 - G2 Scheduling Supervisor (East Kilbride) (609820)

Internal applicants MUST apply via Opportunity Marketplace.  Please ensure you complete your SKILLS and QUALIFICATIONS via “Me” tab/tile on Fusion or by clicking on the application link in the section of the application form titled “REVIEW SKILLS AND QUALIFICATIONS”. 

ACTUAL CLOSING DATE: Applications must be received by 26 April 2026 at 11:59pm

Location: East Kilbride
Hours: 29per week, permanent
Work Pattern: working 7 days over 14, including every second weekend, a combination of early shift and back shift, in accordance with a roster (2 weeks early shift and 2 weeks back shift)
Salary / Hourly Rate: £37,702 - £38,779 (£20.66 - £21.25 per hour)

Are you the type of person who wants more from their job?
Are you looking for a career that makes a real difference to people’s lives?
Are you committed to doing the best you can?

We are looking for a highly motivated individual to work as part of a team who will provide a support service to Home Carers working to support vulnerable people living in the community Council wide. This includes scheduling and allocation of work. There is a requirement use IT, and you should have an interest and good understanding of IT programmes.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the Organisation. You will be required to work in accordance with a roster which includes early shift, back shift, and weekends, and will be required to work a shift pattern. Additional increments for working unsocial hours will also apply.

South Lanarkshire Council will provide and fund all required training including induction and ongoing learning and development.

If you are a caring, patient, compassionate and adaptable individual who understands and respects the rights of other people, we would like to hear from you.

It is important to us that you feel valued and that this will reflect on the care you provide to people. As an employee of South Lanarkshire Council you will benefit from excellent terms and conditions of employment. This role will require flexible evening and weekend working.

The hourly rate for this post is £20.66 - £21.25 per hour. However, as this is a shift working post you will receive an additional 1 or 2 increments (depending on your shift pattern) and this will be consolidated into your salary; therefore your salary will commence on either £21.25 or £21.87 per hour.

This post requires candidates to register with Scottish Social Service Council (SSSC) as a supervisor in Care at Home and gain full SSSC registration within 3 months of commencing the post.

View the Scheduling Supervisor job profile.

Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents.

1. Personal Statement and Motivation for Application

Please tell us about yourself and explain why you are applying for the role of Scheduling Supervisor.

In your response, include examples and information that demonstrate your suitability for the role

2. IT Skills and Digital Literacy

Please describe the IT systems, software, and applications you use regularly.
Include details of your level of proficiency, how you use these systems in your day‑to‑day work or personal life, and how they support effective service delivery

3. Managing a Dispersed Workforce

Please describe how you would effectively support, manage, and monitor the performance of a dispersed staff team who are agile working.
Include how you would maintain communication, consistency, and quality of work

4. Supporting Staff

Describe how you would support a team member whose performance is below the expected standard.
Outline the steps you would take, the support you would offer, and the reasons for your approach

5. Customer Service and Managing Expectations

South Lanarkshire Council is committed to delivering excellent customer service. 

Please describe how you would:

• assess and manage client expectations, and

• ensure high‑quality customer service is maintained, even when challenges arise

6. Prioritisation and Managing Competing Demands

Please provide an example of a situation where you had to prioritise the needs of multiple individuals or tasks with competing requirements.
Describe:

• the different needs involved

• how you supported each one

• how you determined priorities and made decisions

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online - All correspondence will be via your email address

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

This post is considered Regulated Work with adults, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with adults.

Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to a formal offer of employment being made.

Please refer to http://www.disclosurescotland.co.uk for further information about the disclosure process and best practice.

Overseas Criminal Records Check

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. 

We are a Disability Confident Scheme Employer and guarantee to interview all disabled applicants who meet the essential criteria of the person specification job description.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification job description.

As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM.

To be considered for this vacancy you must complete the application form.  All CV submissions will be disregarded.