SLLC 4161 - Operations Officer

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE AND COMPLETE THEIR SKILLS AND QUALIFICATIONS EITHER VIA THE ME TAB ON FUSION PRIOR TO STARTING THE APPLICATION FORM OR BY CLICKING ON THE LINK AS PART OF THE APPLICATION PROCESS IN THE SECTION OF THE FORM TITLED “REVIEW SKILLS AND QUALIFICATIONS”

Location: Central Area - Rutherglen Town Hall, Main Street, Rutherglen

Hours: 35 hours per week

Shift Pattern: Monday to Friday, 9am - 5pm (with a requirement to cover evenings and weekends to suit business needs).

Salary Band: £47,611 - £48,633 per annum

Duration: Permanent

Job Profile: Click here to view

South Lanarkshire Leisure and Culture is seeking an enthusiastic and motivated Operations Officer to join our Operations and Estates team. This is an exciting opportunity to play a key role in managing the day-to-day operations of Rutherglen Town Hall, one of our Cultural venues within the Central Area ensuring high standards of customer service and excellent service delivery.

What you’ll do:

Lead and manage staff to deliver excellent customer experiences.

Oversee the event diary within the venue including the delivery of events and identifying new business in relation to the venues and organisation.

Oversee health and safety compliance and operational standards.

Programme activities and events to meet community needs, including negotiating appropriate deals with promoters and agents, plan and implement services and activities for the venues and organisation.

Manage local budgets, control expenditure, and maximise income.

Act as Duty Manager and contribute to organisational projects. (shift and weekend working will be required to support business needs)

What we’re looking for:

Experience in an event & hospitality environment.

Strong leadership and interpersonal skills with a positive, “can-do” attitude.

Ability to multi-task in a fast-paced environment and deliver results.

Why join us?

You’ll be part of a supportive team that values collaboration, innovation, and continuous improvement. We offer opportunities for development and the chance to make a real difference in your community.

Application Questions

Please answer the questions below in a Word document which can then be attached to your application in the ‘Supported Documents' and URL section.

1. Describe a time when you successfully managed a team to deliver excellent customer service in a busy environment. What was your approach and what was the outcome?
2. How do you ensure compliance with health and safety regulations while maintaining a positive experience for customers? Provide an example from your previous experience.
3. Give examples of working in a multi disciplined event environment and how you ensured a successful delivery to meet the needs of all stakeholders.

Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.

South Lanarkshire Leisure and Culture SCIO is a Scottish charitable incorporated organisation responsible for the delivery of leisure and cultural activities on behalf of South Lanarkshire Council.

As an employee of South Lanarkshire Leisure and Culture SCIO, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme.
• To increase the value of their pension pot, employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave which will be calculated into hours on commencement of the role.
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave
• Employee Discounts – including discounts at the cinema
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

Please Apply online - All correspondence will be via your email address

Foreign Police Check - Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable if you have lived or worked for 3 months or more (consecutively) abroad in the last 10 years.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Leisure and Culture is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.

South Lanarkshire Leisure and Culture is committed to providing support to members of the armed forces, veterans and their families which is set out in the British Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.