SLLC 4761 - Operations Officer

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE AND COMPLETE THEIR SKILLS AND QUALIFICATIONS EITHER VIA THE ME TAB ON FUSION PRIOR TO STARTING THE APPLICATION FORM OR BY CLICKING ON THE LINK AS PART OF THE APPLICATION PROCESS IN THE SECTION OF THE FORM TITLED “REVIEW SKILLS AND QUALIFICATIONS”

Location: East Kilbride Ice Rink, Olympia Shopping Centre, East Kilbride

Hours: 35 hours per week

Shift Pattern: Monday to Friday, 9am - 4:30pm (with a requirement to cover backshift, early mornings and weekend working to suit business needs)

Salary Band: £42,228 - £43,158 per annum

Duration: Permanent

Job Profile: Click here to view

South Lanarkshire Leisure and Culture is seeking an enthusiastic and motivated Operations Officer to join our Operations and Estates team. This is an exciting opportunity to play a key role in managing the day-to-day operations of East ensuring high standards of customer service and compliance with health and safety legislation.

What you’ll do:

Lead and manage staff to deliver excellent customer experiences.

Oversee health and safety compliance and operational standards.

Programme activities and events to meet community needs.

Manage local budgets, control expenditure, and maximise income.

Act as Duty Manager and contribute to organisational projects. (shift and weekend working will be required to support business needs)

What we’re looking for:

Experience working within an Ice Rink environment

Experience in a compliance environment.

Strong leadership and interpersonal skills with a positive, “can-do” attitude.

Ability to multi-task in a fast-paced environment and deliver results.

Why join us?

You’ll be part of a supportive team that values collaboration, innovation, and continuous improvement. We offer opportunities for development and the chance to make a real difference in your community.

Application Questions

Please answer the questions below in a Word document which can then be attached to your application in the ‘Supported Documents' and URL section.

1. Describe a time when you successfully managed a team to deliver excellent customer service in a busy environment. What was your approach and what was the outcome?
2. How do you ensure compliance with health and safety regulations while maintaining a positive experience for customers? Provide an example from your previous experience.

Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.

South Lanarkshire Leisure and Culture SCIO is a Scottish charitable incorporated organisation responsible for the delivery of leisure and cultural activities on behalf of South Lanarkshire Council.

As an employee of South Lanarkshire Leisure and Culture SCIO, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme.
• To increase the value of their pension pot, employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave which will be calculated into hours on commencement of the role.
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave
• Employee Discounts – including discounts at the cinema
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

Please Apply online - All correspondence will be via your email address

Foreign Police Check - Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable if you have lived or worked for 3 months or more (consecutively) abroad in the last 10 years.