SLLC 968 - Customer Engagement Officer

Location: SLLC Headquarters, Council Offices, Almada Street, Hamilton

Number of posts: 1

Hours: 35 hours per week

Salary Band: £39,235 - £40,093 per year

Duration: Permanent

Job Profile: Click here to view

Closing Date: Sunday 2 February 2025

This is an exciting opportunity for someone with vision, enthusiasm, and a passion for customer engagement to join our team. You will play a key role in developing and implementing strategies to engage and retain customers across South Lanarkshire Leisure and Culture’s arts, culture, and leisure activities.

Notes for Applicant:

Interview date: Wednesday 12 February 2025

Application Questions:

Please answer the questions below in a Word document which can then be attached to your application in the ‘Supported Documents' and URL section.

Question 1

Outline your experience with developing and implementing customer engagement strategies. What specific results did you achieve?

Question 2

Give an example of when you have you previously worked with internal teams to enhance the customer experience.

South Lanarkshire Leisure and Culture SCIO is a Scottish charitable incorporated organisation responsible for the delivery of leisure and cultural activities on behalf of South Lanarkshire Council.

As an employee of South Lanarkshire Leisure and Culture SCIO, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• Up to 33 days annual leave which will be calculated into hours on commencement of the role.
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave
• Employee Discounts – including discounts at the cinema
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

Please Apply online - All correspondence will be via your email address

Legislative Information - This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

Foreign Police Check - Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable if you have lived or worked for 3 months or more (consecutively) abroad in the last 10 years.