1st Line Support Analyst (Device)

Job Description

Are you passionate about technology and delivering excellent customer support?

West Dunbartonshire Council has an exciting opportunity for a motivated 1st Line Support Analyst to join our ICT Service Desk team.

As the first point of contact for ICT support, you will play a key role in resolving hardware and software issues and delivering a high-quality service to users across the organisation.

Why join us?

- Be part of a collaborative and forward-thinking IT team.
- Opportunity for professional growth and skill development.
- Competitive salary and benefits package including access to Local Government Pension Scheme.
- Utilise our highly recognised Flexible Working Scheme.
- Contribute to the technology-driven success of our organisation.

Ready to take the first step toward an exciting career in ICT device support?

Do you have a strong knowledge of Windows Operating System and common office software?

Are you familiar with mobile device management (MDM) solutions?

Do you have excellent problem-solving skills and the ability to work under pressure?

Do you have outstanding communication and interpersonal skills?

Join us in shaping the future of technology support within West Dunbartonshire Council.

Requirements

This post is considered a Regulated Role with Children under the Protection of Vulnerable Groups (Scotland) Act 2020 and as such membership with the PVG scheme is essential. Further details of this scheme can be found here.

Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG Scheme update check prior to a formal offer being made by West Dunbartonshire Council.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.

For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:

About Us

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:

Benefits of Working With Us