2nd Level Support Analyst

Job Description

Are you passionate about technology and providing exceptional user support?

West Dunbartonshire Council has an excellent opportunity for a motivated 2nd Line Support Analyst within our dynamic team. As a key member of our IT support section, you’ll be dealing with escalated hardware and software issues across our organisation.

Why join us? Be part of a collaborative and forward-thinking IT team. Opportunity for professional growth and skill development. Competitive salary and benefits package including access to Local Government Pension Scheme. Utilise our highly recognised Flexible Working Scheme. Contribute to the technology-driven success of our organisation.

Your responsibilities will include:

Providing prompt and effective technical assistance to users via phone, email or in-person. Diagnose and troubleshoot hardware, software and network problems. Escalate complex issues to the appropriate teams while maintaining clear communication with end users. Assist in setting up switches, network installations and remote access. Maintain accurate documentation of incidents, solutions and procedures.

Ready to take the first step toward an exciting career in ICT device support? Do you have a strong knowledge of networking technologies? Are you familiar with remote access solutions? Do you have excellent problem-solving skills and the ability to work under pressure? Do you have outstanding communication and interpersonal skills?

Join us in shaping the future of technology support within West Dunbartonshire Council.

Requirements

This post is considered as Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act 2007 and as such membership with the PVG scheme is essential. Further details of this scheme can be found here.

Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG Scheme update check prior to a formal offer being made by West Dunbartonshire Council.

Responsibilities

The employment for which you are applying is excepted from the provisions of section 4(2) of the Rehabilitation of Offenders (Exceptions) Order 1975. Applicants are, therefore, not statutorily entitled to withhold information about convictions which for other purposes are "spent" under the provisions of the Act. In the event of employment any failure to disclose such convictions could result in dismissal or disciplinary action.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.

For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/