Customer Service Officer, Strathbrock Partnership Centre - 504.90

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2 x 18 hrs per week, 52 week per year - Fixed Term until 31 Oct 2026

These posts are based within the Broxburn/Linlithgow Neighbourhood.   

Please note, that although a base building has been given, post holders will be required to work from other buildings within the Neighbourhood.  

Customer and Community Services are looking to recruit 2x Customer Service Officers.

These are public facing roles which involves communicating with customers face to face, on the phone or by email. 

The post holders will work as members of a customer focussed team and will be responsible for delivering a range of tasks and services in our Customer Information Service, Libraries, Community Centres and Partnership Centres.  These tasks include:

• Providing advice and information on a range of general and complex customer enquiries (eg council tax, housing and homelessness, waste management, concessionary travel applications, issue and receive council forms/paperwork)
• Make referrals on behalf of customers to internal and partner services and organisations
• Carry out a wide range of tasks within our libraries including processing and shelving book stock, data and information management, creating displays.
• Plan, promote and host reading initiatives and customer events (eg Bookbug, author visits)
• Build and maintain links and relationships with community groups, schools and organisations
• Provide basic IT support to customers
• Reception duties
• Manage room booking enquiries/applications and ensure spaces are ready for occupation – this may include carrying out room set ups
• Using a variety of IT systems and devices

We require someone with excellent communication and listening skills, who is friendly, diligent, pays attention to detail and is solutions focussed.

You will work with minimum supervision so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan.

You will be expected to take a lead role in organising and prioritising the day to day work within the area you are working in.

This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council.