Housing Options Officer, West Lothian Civic Centre, 488.06

Job Advert

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged

We have exciting opportunities for motivated and enthusiastic individuals to join our Housing Access Team to help make a difference to the lives of people who are either experiencing homelessness or are at risk of homelessness. 

As a Housing Options Officer within a high demand, high performing team tasked with delivering the council’s housing options service in order to meet the needs of individuals or families identified as being at risk, including those who are homeless or threatened with homelessness. You will do this through providing a comprehensive range of housing options and assessment services to meet the statutory homeless and support needs of individuals and families. This will include undertaking the statutory homeless presentation and assessment where required, and in full compliance with policy, practice and regulatory codes of guidance.

The Housing Need Service operates a prevention first model of service delivery, and Housing Options Officers are responsible for assisting those who are homeless or threatened with homelessness, identifying risks and opportunities through housing options interviews, working with our partners to undertake interventions with the aim of preventing homelessness and sustaining safe accommodation wherever possible.

In order to achieve this, the post holder will be expected to deliver a programme of advice and support activities for customers, whilst ensuring that individuals/households housing needs are identified and appropriate action is taken either directly with officers through case management, or by making referrals to specialist support and advice providers.

The post holder will promote a person-centred approach through assessment to build capacity for individuals and families to where possible prevent homelessness and achieve sustainable outcomes. Officers are required to undertake home visits and office interviews throughout West Lothian, and will work in council buildings on a rota basis, and will be expected to deliver services face to face, virtually, and occasionally with travel required.

Officers will work closely with other services and teams responsible for supporting and managing the accommodation and tenancies of homeless applicants, and will be expected to successfully maintain a live homeless caseload, seeking solutions and good outcomes for applicants.

This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by the West Lothian Council