Quality Assurance Officer, Kirkton Service Centre, 499.78 - INTERNAL APPLICANTS ONLY

INTERNAL ONLY

Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us).

Secondment opportunities must be discussed with your current line manager prior to submitting an application for this post.

36 hours per week, 52.14 weeks per year, Permanent

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

A fantastic opportunity has become available to join our Building Services team as a Quality Assurance Officer, a role at the heart of how we support our customers and deliver excellent service.

As our Quality Assurance Officer, you’ll be the central point of contact for all Building Services Cllr and Head of Service enquires and complaints. You’ll work closely with staff, elected members, and customers to ensure every query is handled professionally and every response meets statutory timescales. You’ll also take the lead on managing Freedom of Information (FOI) and Subject Access Requests (SARs), ensuring accuracy, transparency, and timely completion.

Alongside this, you’ll play a key role in analysing customer performance data, helping us understand trends, improve our services, and deliver the best possible experience for our communities.

We’re committed to supporting your wellbeing and development. In return for your skills, you’ll enjoy a generous benefits package, including hybrid working, excellent annual leave, membership of the Local Authority pension scheme, and ongoing training to help you grow in your career. You’ll also have access to our employee assistance programme and our employee benefits platform, offering discounts across a wide range of UK retailers.

Interviews will be arranged and conducted by the Recruiting Manager