Support Assistant, West Lothian Civic Centre, 482.87 - INTERNAL APPLICANTS ONLY

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INTERNAL APPLICANTS ONLY

Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

You will work at the specific direction of elected members and report to the Business Manager for line management purposes.

The post forms part of a team in Member Services providing the full range of administration, clerical and research services to Elected Members.

The key duties of this post are:

• Provide a customer focused support service to the Political  Groups and have a clear understanding of the sensitivity of the political context of the post. 
• Provide comprehensive admin support and research service that will allow the Elected Members to make the best use of their time on constituent duties. 
• Deal with a wide range of complex enquiries on behalf of Elected Members both internal and external to the Council, resolving and responding as appropriate.
• Liaise with council services for the provision of professional support and advice as necessary for Elected Members.

 The skills and experience you must have:

• Educated to at least HNC standard or have equivalent relevant experience
• Customer focused with the ability to be tactful, diplomatic and discrete in handling confidential and sensitive information
• Knowledge of local structures and workings of Local Government.
• Ability to evaluate information from a variety of sources
• Excellent written and oral communication skills
• The ability to use own initiative to identify problems, make and implement decisions
• Excellent word processing and IT skills, including knowledge of a range of software packages
• Good organisational and time management skills
• An adaptable and flexible attitude