Housing Support Worker (Female applicants only due to the nature of our organisation)

Elpis Trust delivers a person centred housing support service to 19 young women who are experiencing homelessness or are care leavers aged between 16-25 years old. The supported accommodation is based in the Core service and satellite flats in the Ruchill and Maryhill areas of Glasgow. Elpis provides an inspirational, high quality support service which addresses young women’s needs and reflects the aims of the service to work within relevant organisational and statutory policies. We are guided by the SHANARRI indicators, GIRFEC and The Promise. We are reflective and committed to continuous improvement and the development of our services.

We work within Scottish Social Services Council Codes of Practice, National Care Standards and contractual requirements.

Job Purpose:

As part of team, hold responsibility for 20 vulnerable young women, living in our core building and satellite flats. We also provide services to young mothers and their babies as well as supporting young women who are pregnant and at risk of their child being accommodated by the local authority.

Key Responsibilities:

Provide direct support to young women who have complex needs.

Establish a supportive relationship with each young woman, enabling them to maximise their own resources to improve their quality of life, and to assist each young woman to be as independent as possible in all aspects of their daily life, in line with their support plans.

On a daily basis assist and support young women to carry out identified housing support tasks to ensure that they maintain and sustain their accommodation and be flexible and responsive to meet the changing needs of the young women, as well as the housing support service itself.

Problem solve unexpected and difficult situations that may arise during shift and deal with challenging behaviour when lone working, using your own initiative to support the young women’s complex needs.

Make decisions based on current assessments of risk, following set risk assessments protocols and procedures.

Support young women deal with trauma and address subsequent behaviours in partnership with the support network around the young person.

Engage and participate in a range of meetings and reviews and provide accurate reports and minutes.

Continually assess risk and share this with colleagues and partners in the young person’s care plan.

Complete and update all relevant paperwork including housing support plans, risk assessments and case notes for each young woman, complying with National Care Standards, SSSC Codes of Practice, GIRFEC model of outcomes (SHANARRI) to ensure person centred service delivery and to meet service aims.

Complete regular health and safety welfare checks of the young women, the building environment and equipment, reporting and dealing with any issues raised during these checks.

Inform managers of any areas of concern or significant change when delivering young women support, to ensure that appropriate risk assessment is undertaken.

Carry out all duties in compliance with Elpis Trust’s policies and procedures.

Actively participate in regular support, supervision and observation.

Work closely with and take direction from the Duty Manager, to plan and deliver young women’s identified support needs.

Work co-operatively as part of a team including attending and contributing to team meetings and work in co-operation with other members of the support team, as well as colleagues from other agencies.

Communicate in a knowledgeable, confident and professional manner with external agencies, including social workers, case work team, commissioning team, carers and relatives of young women. This may include email, telephone calls, letters or face to face meetings.

Communicate with other team members in a respectful and supportive manner in order to promote positive team work and cohesion.

Ensure the young women’s views and wishes are central to your work and encourage a high level of young women participation.

Actively participate in identified training, on-going supervision and performance development.

Note: Duties will be reviewed and modified in line with the exigencies of the service.

Knowledge, education, qualifications, competences and experience:

Essential:

Membership of the Protecting Vulnerable Groups Scheme

Able to meet registration requirements with Scottish Social Services Council, Health and Social Care at S.V.Q. level 3, or be willing to achieve qualifications within specified timescale.

Have an awareness of relevant National Care Standards and their application to work practice.

Understand and adhere to the Codes of Practice from Scottish Social Services Council.

Willing to maintain and enhance own knowledge, practice and competency.

Previous experience working in Social Care or in education leading to social care/social work qualification.

Desirable:

Experience of working with vulnerable young women and an understanding Trauma Informed Practice.