Family Support Worker - Glasgow Intensive Family Support

We are looking for a capable worker to lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of includem.

Purpose of Role

The Glasgow Intensive Family Support Services service works in collaboration with Glasgow Health and Care Partnership (HSCP) alongside other Third Sector organisations, with a co-located base within HSCP children’s services. Working within communities across the city using the voice, validation, hope model, a co-produced family engagement model, workers focus on strengths and assets with families and communities in order to bring about sustainable change to keep families together. Referrals come from social work for young people aged 12-18, however, with the focus being on whole family support, parents/carers, other family members and younger children within the family will also benefit from the support being provided.

The post-holder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

What does the role involve?

You will deliver bespoke support to young people and their families within our teenagers and transitions service. You will be responsible for all aspects of case management, including assessment and support planning. You will work with other professionals in the young person’s life to deliver positive, sustainable change. This is a key role within a busy team.

Key Aspects

• To build relationships and deliver outcome based support to young people and families, involving all key stakeholders.
• To be available for young people and families at critical times
• To explore values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning
• To ensure a focus on regular and appropriate case progression to help young people and families recognise progress.
• To assess and respond appropriately to situations where young people and/or families may be at risk of harm.
• To actively participate in the delivery of the includem Helpline evening and night service so support is available for young people and families 24/7
• To support with crisis management and generate solutions for young people and families using the Helpline, with risk enablement being at the heart of professional judgement and decision making

If you would like more information regarding this role, please see the Careers page on our website www.includem.org/careers/ . Apply on here, or send in your CV and Covering Letter to recruitment@includem.co.uk

Key Dates:

• Applications Close: 5th May 2026

Successful candidates will be invited to:

• Group interview session: 14th May 2026
• Individual interviews: 18th May 2026