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Ref no:
FIC07141
Published:
18/6/2021
Closes:
4/7/2021
Location:
Pittsburgh Road, Dunfermline, Fife, KY11 8DY, KY11 8DY
Salary:
£20,845 - £22,075 per year
Contract Type:
Permanent
Position Type:
Full Time
Hours:
35 hours per week

This position has expired.

Student Experience and Engagement

Post 1 - 35 hours per week - Dunfermline Campus. Start date 30 August 2021

Post 2 – 35 hours per week – location to be confirmed. Start date as soon as possible

As Customer Service Assistant you will be required to work on the Reception desk as well as working within the Call Centre answering calls and emails to ensure Fife College staff, students and visitors receive a high quality, efficient and friendly customer service experience.

You will be expected to ensure all enquiries, bookings, applications and payments are processed and logged appropriately, ensuring all information is correctly entered in to a relevant system(s) as required. 

You should be educated to a minimum of SCQF level 7 or equivalent in a related discipline, along with experience in an administrative role including data entry. You will have excellent communication and time management skills ensuring deadlines are met and enquiries and dealt with effectively.

Experience of dealing with a wide range customers and providing high levels of customer service along with the ability to react and be flexible to changing priorities are essential.

Closing date for this position is 5 July 2021 (12.01 am) please ensure you submit your application by 4 July 2021.

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