Departmental Administrator

About the Role

In this role you will deliver a high level of general and specialist administrative support, whilst providing an efficient and effective service to students, academic staff and external contacts.

Working with our School College Partnership Team, you will deliver service excellence and high standards whilst building relationships and maintaining a customer focused and confident manner at all times.

Key Responsibilities

· Provide general administration support as required within the relevant Department, for example: word processing, filing, managing correspondence, arranging catering and room bookings.

· Have an in-depth knowledge of activities within your area of responsibility, acting as the first point of contact for the Department, dealing effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.

· Attend Department and other relevant meetings, preparing agendas, taking minutes and following up agreed actions to completion.

Please refer to the job description which details the full description of the key responsibilities and activities.

Qualifications and Experience

• Essential:
• Educated to minimum of HNC Level in a relevant subject (SCQF Level 7)
• Office administration experience
• Experience of dealing with a wide variety of challenging tasks, often to tight deadlines
• Experience of dealing with a wide range of customers and providing high levels of customer service
• Desirable:
• Experience of working within FE
• Experience of minute taking

Skills and Attributes

• Essential:
• Effective working knowledge of Microsoft Office in particular Word, Excel, PowerPoint and electronic diary
• Effective customer service skills with the ability to communicate at all levels
• Ability to work effectively as a team member, and to develop effective working relationships