Assistant Head of Operational Services (FTC 6 months)

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Glasgow Caledonian – the largest and leading modern university in Scotland - is a vibrant, values-led university with campuses in the heart of Glasgow and London. With a strong commitment to high quality education and research which supports the communities we serve, we have strong partnerships with employers to ensure our students get the careers they dream of and deserve.

In 2023 we rocketed into the top 40 universities in the UK in the highly regarded Guardian University Guide, were ranked the UK’s 2nd top performing modern university in the inaugural Daily Mail guide, and entered the top highly coveted 50 UK universities in the 2024 Times and Sunday Times Good University Guide for the first time. We are the top performing modern University in Scotland in all three guides. We are the only Scottish university with EcoCampus Platinum accreditation and were ranked second in Scotland for sustainability in the most recent People and Planet league table.

With a wide range of professionally accredited courses and links with over 300 industry partners, we have the highest proportion of undergraduate level graduates in highly skilled occupations (83%) compared to other Scottish modern universities - with 91% of our students in employment or further study within fifteen months of graduating (HESA 2023). We are Scotland’s leading provider of Graduate Apprenticeships and we have transnational partnerships around the world, supporting more than 22,000 students from nearly 120 countries.  We are committed to widening participation, helping more people from diverse backgrounds into university.

Guided by our values – integrity, responsibility, creativity and confidence - we transform the lives of the people and communities we serve.

Our busy Finance team is currently looking to appoint an Assistant Head of Operational Services for a Full Time Maternity Cover post for 6 months.   The principal purpose of this is role is to assist in the management and organisation of the operational aspects of elements of the Operational Services team; focusing mainly on Accounts Receivable and Credit Control. The role will assist in the day to day management of all activities within the Operational Services function including line management of team therein.

 

The successful candidate will be actively involved in the student journey, managing the student Financial Registration, full management of the online store, reconciliation of all SAAS and SLC funding and also be the lead contact for complaint resolution.

The role holder will be expected to establish and maintain relationships with suppliers, customers, sponsors, students and staff to ensure queries are resolved swiftly and payment terms are observed. 

The successful candidate must have previous operational services experience; ideally within a business setting or a Higher Education setting.  Experience of line management is an essential requirement for this role. Demonstrable evidence of good organisation skills, coupled with advanced knowledge of Microsoft Office packages is also essential, as is the ability to work to deadlines under your own initiate and demonstrate good leadership skills within the team contributing to its success.

Further details on this post are available by contacting Emma Burns Head of Operational Services at Emma.Burns@gcu.ac.uk.

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do.  As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success​.

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.

The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant. 

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).