Campus Life Desk Advisor/Registry Administrator (22.75 hours per week for 40 weeks per year)

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Interviews will take place on 18/19 June 2025

This role is part time (22.75 hours per week) for 40 weeks per year

(term time opportunity normally from early August to end of May)

Working pattern: Monday to Friday 10am to 3pm each day with a 30 minute unpaid lunchbreak (working pattern will be discussed at interview) 

Glasgow Caledonian – the largest and leading modern university in Scotland - is a vibrant, values-led university with campuses in the heart of Glasgow and London. With a strong commitment to high-quality education and research which supports the communities we serve, we have strong partnerships with employers to ensure our students get the careers they dream of and deserve.

With a wide range of professionally accredited courses and links with over 300 industry partners, we have the highest proportion of employed graduates in highly skilled occupations (82%) compared to other Scottish modern universities - with 91% of our students in employment or further study within 15 months of graduating (HESA 2024). We are Scotland’s leading provider of Graduate Apprenticeships.

Named UK Modern University of the Year in the latest Daily Mail University Guide, we have risen to become one of the top 50 universities in the UK in the highly regarded Times and Sunday Times University Guide, and the Guardian's latest guide. We are the top performing modern University in Scotland in all three of these guides.

We are the only Scottish university with EcoCampus Platinum accreditation and were ranked first in Scotland for sustainability in the most recent People and Planet league table (2024).

Glasgow Caledonian is unsurpassed by any other Scottish modern university for the level of research (72%) considered to be world-leading or internationally excellent, our health research is only surpassed by King’s College London for outstanding impact, and 100% of our communications, culture and media research is rated as having an outstanding or very considerable impact (REF2021).

Registry is a central professional service that provides support to key areas of the student journey – from Registration and Exams through to Graduation.  Registry also has responsibility at institutional level for the maintenance of student systems and timetables, and ensuring compliance with Home Office requirements in relation to sponsoring our international students’ visas.  Many of our services and those of other support teams are delivered by the Campus Life Desk within the Student Enquiries, Advice and Events directorate where this role is based.

Our Campus Life Desk Advisor/Registry Administrator provides a key link between our Campus Life and Student Records teams. Primarily based within the Campus Life Lounge, you will work closely with the wider Student Support Teams as well as colleagues across Schools and professional support areas to ensure that students have access to support and advice of the highest quality. At key times during the year, you will join the Student Records team in our Registration Arena or back office to support registration processes that enable students to study and to access key systems, support and funding. 

As the first point of contact for students, you will show a high level of confidentiality and sensitivity of customer care and gain an excellent knowledge of the services and support that are available across all areas of the student journey. You will deliver an excellent service for all students, staff and visitors to GCU with a professional and friendly manner.

The successful candidate will be enthusiastic about helping students and staff across the university with advice and guidance, have experience of working in Higher Education and be able to communicate with all stakeholders effectively and compassionately.  They will have experience in working with Student Information Management Systems, or similar databases, with accuracy and attention to detail.  They will be confident in using their initiative to solve problems.  They will be passionate about our mission as the University for the Common Good and always look for ways we can improve what we do.

If that sounds like you, please read the role profile and demonstrate how you meet each of the expected criteria in the person specification in your application.

If you have any questions not covered in the advert or role profile, you can contact Kevin McGee, Associate Academic Registrar (Student Records) by email at k.mcgee@gcu.ac.uk  or Claire Drummond, Campus Life Team Leader on (0)141 331 3101 or email Claire.drummond@gcu.ac.uk

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do.  As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce that makes a critical contribution to our success.

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.

The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant. 

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).