IT Support Engineer (GCU London)

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This full time/open ended opportunity based at GCU London

and includes an additional London Weighting payment of £4,686.96 per annum

This role is on campus/in-office full time.

Glasgow Caledonian – the largest and leading modern university in Scotland - is a vibrant, values-led university with campuses in the heart of Glasgow and London. With a strong commitment to high quality education and research which supports the communities we serve, we have strong partnerships with employers to ensure our students get the careers they dream of and deserve.

In 2023 we rocketed into the top 40 universities in the UK in the highly regarded Guardian University Guide, were ranked the UK’s 2nd top performing modern university in the inaugural Daily Mail guide, and entered the top highly coveted 50 UK universities in the 2024 Times and Sunday Times Good University Guide for the first time. We are the top performing modern University in Scotland in all three guides. We are the only Scottish university with EcoCampus Platinum accreditation and were ranked second in Scotland for sustainability in the most recent People and Planet league table.

With a wide range of professionally accredited courses and links with over 300 industry partners, we have the highest proportion of undergraduate level graduates in highly skilled occupations (83%) compared to other Scottish modern universities - with 91% of our students in employment or further study within fifteen months of graduating (HESA 2023). We are Scotland’s leading provider of Graduate Apprenticeships and we have transnational partnerships around the world, supporting more than 22,000 students from nearly 120 countries.  We are committed to widening participation, helping more people from diverse backgrounds into university.

Guided by our values – integrity, responsibility, creativity and confidence - we transform the lives of the people and communities we serve.

Information Services is a central professional service department which provides IT / AV services to all GCU branches in different geographical locations. We are looking for an IT Support Engineer for our campus in London.

The IT Support Engineer role within the Service Management team provides front-line IT services to staff and students by covering multiple channels of communications. Offers face-to-face customer support through AV, Desktop and Network Services, ranging from face-to-face support to remote assistance. With a minimum of day-to-day supervision, resolve issues and queries from users, using own judgement and experience without reference to others. Deliver excellent customer service and proactive communications for users while providing services. Actively contribute to delivery of IT project objectives as assigned.

 

Essential requirements for this role:

• Minimum of an HNC/HND in an IT/AV or related discipline and/or equivalent relevant experience in an IT technical support role
• Excellent knowledge and experience of providing technical and operational support covering a full range of IT hardware, software and AV equipment used within teaching and events environments
• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Ability to work on own initiative and to work well as a team member.
• Good decision making and problem-solving skills.
• Excellent analytical skills and attention to detail.
• Ability to organise, prioritise and manage multiple activities and deliver effectively in a busy environment.

Should you require any further information about this role please contact Joe Logan on J.Logan@gcu.ac.uk

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do.  As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success​.

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.

The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant. 

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).