People Services Employee Relations Administrator

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Glasgow Caledonian – the largest and leading modern university in Scotland - is a vibrant, values-led university with campuses in the heart of Glasgow and London. With a strong commitment to high quality education and research which supports the communities we serve, we have strong partnerships with employers to ensure our students get the careers they dream of and deserve.

In 2023 we rocketed into the top 40 universities in the UK in the highly regarded Guardian University Guide, were ranked the UK’s 2nd top performing modern university in the inaugural Daily Mail guide, and entered the top highly coveted 50 UK universities in the 2024 Times and Sunday Times Good University Guide for the first time. We are the top performing modern University in Scotland in all three guides. We are the only Scottish university with EcoCampus Platinum accreditation and were ranked second in Scotland for sustainability in the most recent People and Planet league table.

With a wide range of professionally accredited courses and links with over 300 industry partners, we have the highest proportion of undergraduate level graduates in highly skilled occupations (83%) compared to other Scottish modern universities - with 91% of our students in employment or further study within fifteen months of graduating (HESA 2023). We are Scotland’s leading provider of Graduate Apprenticeships and we have transnational partnerships around the world, supporting more than 22,000 students from nearly 120 countries.  We are committed to widening participation, helping more people from diverse backgrounds into university.

Guided by our values – integrity, responsibility, creativity and confidence - we transform the lives of the people and communities we serve.

People Services lead on all HR aspects for the University in addition to supporting organisational development, staff development, Equality and Diversity and Health and Safety. The department is made up of various teams and the People Services Employee Relations Administrator will play a key role within the central administrative team.

Reporting to the Head of Partnering & Advisory Services and working within a small team of professional administrators, the Employee Relations Administrator will play a key role in providing administrative support to the Employee Relations (ER) team, assisting with the management of ER cases, and helping implement ER policies and procedures while ensuring compliance with employment laws and university regulations.

Working closely with the People Services team, managers, and staff, the role will support the maintenance of positive working relationships, address workplace issues, and ensure fair treatment for all employees in alignment with university practices and legal requirements.

As the first point of contact for operational HR queries, the Employee Relations Administrator will manage the People Services mailbox in collaboration with other administrators, liaise with colleagues, and escalate matters as needed. The role also includes managing absence records, processing absence reports, and supporting the occupational health administration process.

Additionally, the position provides cross-team support by assisting with tasks related to resourcing, recruitment, and staff development within the broader operational HR team.

This role would be ideal for an all-round generalist with ER administration experience. You will require personal judgement to deal with and resolve day to day problems/work related issues within established processes and procedures. You will require be required to gain comprehensive knowledge of procedures and systems relevant to the role together with a sound appreciation of the work activities of the broader team.

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do. As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success​.

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.

The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant.

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).