Senior Enquiries Assistant (FTC until 30 September 2025)

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This is a full time/fixed term opportunity until 30 September 2025

Applications for this opportunity will only be accepted from staff currently employed by GCU

Glasgow Caledonian – the largest and leading modern university in Scotland - is a vibrant, values-led university with campuses in the heart of Glasgow and London. With a strong commitment to high quality education and research which supports the communities we serve, we have strong partnerships with employers to ensure our students get the careers they dream of and deserve.

In 2023 we rocketed into the top 40 universities in the UK in the highly regarded Guardian University Guide, were ranked the UK’s 2nd top performing modern university in the inaugural Daily Mail guide, and entered the top highly coveted 50 UK universities in the 2024 Times and Sunday Times Good University Guide for the first time. We are the top performing modern University in Scotland in all three guides. We are the only Scottish university with EcoCampus Platinum accreditation and were ranked second in Scotland for sustainability in the most recent People and Planet league table.

With a wide range of professionally accredited courses and links with over 300 industry partners, we have the highest proportion of undergraduate level graduates in highly skilled occupations (83%) compared to other Scottish modern universities - with 91% of our students in employment or further study within fifteen months of graduating (HESA 2023). We are Scotland’s leading provider of Graduate Apprenticeships and we have transnational partnerships around the world, supporting more than 22,000 students from nearly 120 countries.  We are committed to widening participation, helping more people from diverse backgrounds into university.

The Directorate of Future Students, Marketing & Communications are seeking to appoint a motivated, customer-focussed and organised individual to the position of Senior Enquiries Assistant for a period until 30 September 2025. Working within our Enquiries Team, you will be responsible for providing detailed information and guidance to prospective GCU students on a broad range of topics, including enquiries of a non-routine or more complex nature.

The successful candidate will also be responsible for the preparation of operational reports on enquiry volumes to help us better understand and improve our service, as well as ensuring that our knowledge base of information and standard responses is maintained to an accurate and customer-focussed standard.

Our Enquiries Team provide useful information and helpful advice to prospective GCU students contacting us via phone, email, web form, reception desk, and live chat. We always aim for our interactions with prospective students to provide a positive impression of GCU, by demonstrating a helpful, informative, and efficient service, focused on the customer and finding a positive solution for them.

With the ability to exercise initiative and find frontline solutions for prospective students, the successful candidate will be capable of supporting the organisation of the team’s daily workload.

Educated to HND level or equivalent relevant experience, you will be able to work to a high standard within a fast-paced customer service environment, often to tight deadlines and showing a keen appreciation of the needs of applicants and enquirers from different markets. You will also have experience of producing reports within Microsoft Excel or similar, with the ability to consider the appropriate style and format for various internal and external stakeholders.

If you would like to discuss this opportunity further, please contact David Mackinnon, Recruitment Conversion & Enquiries Manager), at david.mackinnon@gcu.ac.uk

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do.  As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success​.

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.

The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant. 

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).