Manager

Manager, Student Support (Operations)

Unit : The Open University in Scotland

Salary : £33,797-£40,322

Location : Edinburgh

Please quote reference : 17677

Permanent Full-Time

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

We are currently looking for an Operations Manager; this is an exciting and fast-paced role which involves managing the delivery of student-facing operations where you will be responsible for the day-to-day management of a team of Senior Advisors. Working closely with other managers you will have responsibility for ensuring that students and prospective students are provided with high quality, timely, accurate and appropriate advice about their studies.

Skills and experience

You will have demonstrable experience of managing in a complex and rapidly changing environment; have highly developed planning and organisational skills; be a proficient IT user; have a customer-focused approach, which is concerned with both meeting targets, service quality and continuous improvement; and have excellent communication skills. Previous experience in a Higher Education setting would be an advantage.

How to apply

For detailed information and how to apply go to www3.open.ac.uk/employment, call the Recruitment Co-ordinator on 0131 226 3851 or email Scotland-Recruitment@open.ac.uk quoting the reference number 17677.

Closing date: 5pm on Friday 27th November 2020

Interview date: W/C 14th December 2020

Please note: If you have not heard from us within two weeks of the application closing date, please assume that on this occasion you have not been selected for interview, however we thank you for your interest in The Open University and encourage you to apply for future positions.

An application form and job related information are available from the links located below. Hard copies and access details for disabled applicants are available from the Recruitment Co-ordinator by telephone or by email (on the link above), quoting the reference number.

We promote diversity in employment and welcome applications from all sections of the community

Equal Opportunity is University policy.