Service Advisor

A job like no other.

Do you have what it takes to provide the right response to emergency and non-emergency calls?

We are currently looking for dedicated service advisors to join our Contact, Command and Control (C3) service centre in Bilston Glen and Glasgow Govan.

As a service advisor, you’ll be at the heart of what we do, responding to both emergency and non-emergency calls – providing essential support, reassurance and guidance to those who need it most. You’ll also help record and assess information – ensuring calls are accurately logged and the appropriate police response is deployed.

If you have strong communication skills, quick thinking, and a desire to make a difference then you might already have the skills needed to be a service advisor.

Apply now and we will guide you through each stage of the process.

Why join us?

• Competitive salary starting from £33,446 (full time), with annual increments
• Full-time or part-time shift patterns
• 28 days annual leave and 6 public holidays
• Local government pension scheme for long-term security
• Ongoing training to develop your skills
• Opportunities for career progression and professional growth
• Comprehensive wellbeing support and dynamic work environment
• Exclusive discounts and savings through our rewards and benefits network

A supportive and accessible workplace

Wonder what it’s like to work here? Hear from Rachel as she shares her experience working in Bilston Glen and why she thinks the being a service advisor is a job like no other:

Rachel’s story

Your journey to joining our team

If you meet shortlisting criteria, you will then progress through the selection process, which includes:

Competency based interview – assessed against the following values:

• We are emotionally aware
• We take ownership
• We are collaborative
• We deliver, support and inspire
• We analyse critically
• We are innovative and open minded

Half-day selection centre – includes:

• Call taking
• Assessing and prioritising information
• Identifying locations
• Numeracy, general and geographic knowledge
• Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute

Full details regarding this vacancy can be found in the attached Role Profile. Various shift patterns are available; see the attached form for more details.

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.