Housing Officer

Housing Officer

We are looking for a motivated and experienced Housing Officer to join our Tenancy Operations team.

Contract Terms: 35 hours per week (full time), permanent

Salary: £39,193 - £43,038, Grade E4-E1 + car allowance 

Location: Inverness with hybrid working  

Closing Date: Tuesday, 19th November, 12pm

About the Role

Albyn Housing Society is looking for a dedicated and knowledgeable Housing Officer to provide excellent, tailored support to our tenants. In this role, you will manage an assigned caseload to deliver effective housing management services relating to Allocations & Voids, Anti-Social Behaviour, Tenancy and Estate Management. You will ensure services meet and exceed our standards, while adhering to Scottish social housing regulations. This hybrid position offers a mix of office and remote working, along with site visits across the Highlands.

Key responsibilities include supporting tenants’ needs, coordinating tenancy allocations, and resolving tenant issues efficiently and effectively, while following best practice and upholding Albyn's values.

About You

We are seeking a proactive, organised, and customer-focused individual with a strong background in housing management. To thrive in this role, you will need excellent interpersonal and problem-solving skills, an ability to work independently, and a commitment to helping tenants succeed. A working knowledge of social housing policies and tenancy legislation is essential.

Requirements:

• Minimum of an HNC in Housing-related studies OR relevant experience in housing management.
• Strong organisational abilities and an independent approach to managing caseloads.
• Proficiency with Microsoft Office and housing management systems.
• Ability to build relationships with a variety of stakeholders and collaborate effectively.
• A positive and adaptable outlook, with excellent communication skills for successfully handling challenging situations.
• Current and full driving licence and have access to own vehicle.

Other job titles you may have had: Tenant Services Officer, Tenant Support Officer, Housing Management Officer, Neighbourhood Housing Officer, Housing Support Officer.

About Albyn

Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes within communities across the Highlands. We are proud of our customer-first approach, and our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. At Albyn, we believe in continuous improvement, professional growth, and upholding the highest standards in social housing.

If you are driven by service excellence, committed to professional development, and passionate about making a difference, we encourage you to apply and join our team.

What we are offering:  

We value our employees and offer many benefits including, but not limited to:  

• Hybrid working – ‘Hub, Home & Roam’ 
• Enhanced annual leave entitlement 
• Development and training opportunities 
• Flexible working hours 
• Day one sick pay 
• Employee benefit discount scheme 
• Company pension scheme 
• Access to an employee assistance program available 24/7 
• Family friendly policies 

How to Apply:  

Candidates apply by submitting a completed application form OR CV along with a cover letter to recruitment@albynhousing.org.uk, demonstrating your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.  

Application packs can be downloaded from our website https://www.albynhousing.org.uk/careers/ or, to have this e-mailed, please contact recruitment@albynhousing.org.uk  

For further information, please contact Rhona Matthew, Senior Housing Officer, on 07860 923720.

The closing date for applications is Tuesday, 19th November 2024.  

Interviews to be held on 28th and/or 29th November.