Housing Officer - Tenancy Operations

We are looking for a motivated and experienced Housing Officer to join our Tenancy Operations team.

Closing Date: Friday, 18th September 2026 at noon

Interview Date: Week commencing 28th September

About the Role

Albyn Housing Society is looking for a dedicated and knowledgeable Housing Officer to provide excellent, tailored support to our tenants. In this role, you will manage an assigned caseload and deliver a comprehensive housing management service across a range of tenancy-related functions, including allocations, voids, tenancy and estate management, and anti-social behaviour. You will ensure services meet and exceed our standards while adhering to Scottish social housing regulations.

This position offers a mix of office and remote working, along with site visits across the Highlands. Key responsibilities include supporting tenants throughout their tenancy, addressing tenancy and neighbourhood issues, and resolving concerns efficiently and effectively.

The role includes a requirement to participate in the out‑of‑hours cover rota, providing support outside of normal working hours when required. This commitment is expected to be approximately three times per year and will be planned in advance wherever possible.

About You

We are seeking a proactive, organised, and customer-focused individual with a strong background in housing management. To thrive in this role, you will need excellent interpersonal and problem-solving skills, an ability to work independently, and a commitment to helping tenants succeed. A working knowledge of social housing policies and tenancy legislation is essential.

Requirements:

• Minimum of an HNC in Housing-related studies OR relevant experience in housing management.
• Strong organisational abilities and an independent approach to managing caseloads.
• Proficiency with Microsoft Office and housing management systems.
• Ability to build relationships with a variety of stakeholders and collaborate effectively.
• A positive and adaptable outlook, with excellent communication skills for successfully handling challenging situations.
• Current and full driving licence and have access to own vehicle.

Other job titles you may have had: Allocations Officer, Housing Options Officer, Homeless Officer, Tenant Services Officer, Tenant Support Officer, Housing Management Officer, Neighbourhood Housing Officer, Housing Support Officer.

About Albyn

Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes within communities across the Highlands. We are proud of our customer-first approach, and our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. At Albyn, we believe in continuous improvement, professional growth, and upholding the highest standards in social housing.

If you are driven by service excellence, committed to professional development, and passionate about making a difference, we encourage you to apply and join our team.

What we are offering:  

We value our employees and offer many benefits including, but not limited to:  

• Hybrid working – ‘Hub, Home & Roam’ 
• 28 days annual leave entitlement plus 12 days business/public holidays
• Development and training opportunities 
• Flexible working hours 
• Day one sick pay 
• Employee benefit discount scheme 
• Company pension scheme 
• Access to an employee assistance program available 24/7 
• Family friendly policies 

How to Apply:  

Do you see yourself in this role? We welcome you to apply by submitting either:

• a fully completed application form, or
• Your CV along with a supporting statement

to recruitment@albynhousing.org.uk, outlining your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.

The Job Description, Person Specification and application form can be found here: https://albynhousing.org.uk/careers/housing-officer-tenancy-operations-2/

CVs without a supporting statement may not be considered.

For further information, please contact Rhona Matthew, Senior Housing Officer, on 07860 923720.

Please note that we are unable to offer visa sponsorship for this role; therefore, applications will only be considered from candidates who already have the unrestricted right to work in the UK.