Housing Officer - Tenancy Sustainment

We are looking for a motivated and experienced Housing Officer to join our Tenancy Sustainment team.

Closing Date: Friday, 18th September 2026 at noon

Interview Date: Week commencing 28th September

About the Role

Albyn Housing is looking for a dedicated and knowledgeable Housing Officer to deliver high-quality customer service to our tenants. You will manage an allocated caseload ensuring our organisation’s aims, objectives and performance standards are met.

As a Housing Officer in our Tenancy Sustainment team, you will help tenants moving into their homes and help them manage changes to their personal circumstances that may impact their tenancy.

You will:

• Deliver effective housing management services relating to Tenancy Sustainment.
• Provide information and advice to customers on relevant aspects of policy, legislation, and their tenancy obligations.
• Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements.
• Investigate and respond to customer contacts, including complaints, in line with the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance.
• Help to develop and maintain effective internal and external working relationships.
• Assist in the development of and apply relevant policies, procedures, and good practice.
• Carry out all duties in line with Albyn’s values and policies.
• Carry out any other duties to the standards set as may reasonably be required by the business needs of the Society.

We’re looking for someone with…

• Experience of working in a customer focused environment.
• Knowledge of Scottish housing legislation, tenancy management, and welfare systems. 
• Ability to demonstrate a commitment to achieving successful performance results and working to deadlines.
• Good working knowledge of Microsoft Office e.g. Word, Excel and Outlook.
• Ability to work proactively and collaboratively. 
• Ability to work unsupervised and make decisions independently, taking responsibility for the decision made, appropriate to the level of the post
• Full UK Driving licence with access to a vehicle

This position offers a mix of office and remote working, along with site visits across the Highlands.

The role includes a requirement to participate in the out‑of‑hours cover rota, providing support outside of normal working hours when required. This commitment is expected to be approximately three times per year and will be planned in advance wherever possible.

About Albyn Housing Society

Albyn Housing Society is a progressive organization with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values of Being Caring, Being Professional, and Being Adaptable are at the heart of everything we do. As Housing Officer, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.

Alternative Job Titles you may have had are - Housing Officer; Tenancy Sustainment Officer; Housing Support Officer; Welfare Rights Officer Allocations Officer, Housing Options Officer, Homeless Officer, Tenant Services Officer, Housing Management Officer, Neighbourhood Housing Officer

What we are Offering:  

We value our employees and offer many benefits including but not limited to:  

• Hybrid working – ‘Hub, Home & Roam’ 
• 28 days annual leave entitlement plus 12 days business/public holidays
• Development and training opportunities 
• Flexible working hours 
• Day one sick pay 
• Employee benefit discount scheme 
• Company pension scheme 
• Access to an employee assistance program available 24/7 
• Family friendly policies 

How to Apply:  

Do you see yourself in this role? We welcome you to apply by submitting either:

• a fully completed application form, or
• Your CV along with a supporting statement

to recruitment@albynhousing.org.uk, outlining your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.

The Job Description, Person Specification and application form can be found here: https://albynhousing.org.uk/careers/housing-officer-tenancy-sustainment/

CVs without a supporting statement may not be considered.

For further information, please contact Sandra Connolly, Customer Services Manager on 07917 659 184. 

Please note that we are unable to offer visa sponsorship for this role; therefore, applications will only be considered from candidates who already have the unrestricted right to work in the UK.