Performance & Assurance Manager

Do you enjoy turning data into insight, systems into value, and performance into real organisational impact?

We’re looking for a confident and experienced Performance and Assurance Manager to join our Performance and Improvement team and play a key role in how Albyn uses information, systems and reporting to make better decisions and deliver better services.

About the Role

This is a strategic and hands-on role at the heart of how Albyn operates.

You will lead our corporate performance, reporting and assurance framework, making sure we have clear, reliable information to support decision-making at every level from operational teams through to the Board.

A key part of this role is transforming how we present and use information. You will oversee the development of modern dashboards and data visualisations (e.g. through Power BI), turning complex data into clear, accessible insight that helps colleagues understand performance and take action.

You’ll also play a central role in shaping how our systems and data work together, ensuring platforms like our Housing Management Platform Civica Cx support efficient services, high-quality data, and meaningful reporting.

Alongside this, you’ll oversee IT services, system development, and business improvement projects, making sure everything is aligned, well-governed, and delivers real measurable benefits.

Put simply, you’ll connect performance, systems and insight to help Albyn continuously improve.

No two days will be the same. One day you might be presenting performance insight to senior leaders, the next working with teams to improve data quality, reviewing supplier performance, or shaping the next phase of a system development project.

We’re looking for someone who…

• Has experience in performance reporting, assurance, or business improvement within a complex or regulated environment
• Can turn data into clear, meaningful insight that supports decision-making
• Is confident using modern data and insight tools (e.g. Power BI and AI-enabled analytics) to generate insight and improve performance
• Understands how systems, data and reporting come together to drive organisational performance
• Has experience working with IT services or managing supplier relationships
• Can lead and influence others, building a culture of accountability and continuous improvement
• Is organised, analytical, and comfortable managing multiple priorities at once

About Albyn Housing Society

Albyn Housing Society is a progressive organization with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As our Performance & Assurance Manager, you’ll help turn those values into measurable performance and continuous improvement across the organisation.

Alternative Job Titles you may have had are: Performance Manager; Business Intelligence Manager; Data & Insight Manager; Service Improvement Manager; Systems & Performance Manager

What we are Offering:

We value our employees and offer many benefits including but not limited to:

• Hybrid working – ‘Hub, Home & Roam’
• 28 days annual leave entitlement plus 12 days business/public holidays
• Development and training opportunities
• Flexible working hours
• Day one sick pay
• Employee benefit discount scheme
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies

How to Apply:

Candidates apply by submitting a completed application form or CV along with a cover letter to recruitment@albynhousing.org.uk, to demonstrate your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.

For further information or to arrange a call, please contact Robert Buchanan via email at robert.buchanan@albynhousing.org.uk

Interviews for this role are expected to be w/c 10th August 2026