Senior Housing Officer (2 x posts)

Are you an experienced housing professional ready to make a real difference? We are recruiting for two Senior Housing Officers within our Customer Services Team.

Whether your expertise lies in Allocations and Housing Options or Tenancy Sustainment, this is an exciting opportunity to lead a high-quality service, support thriving communities, and help shape the future of housing across the Highlands.

About the Role

As Senior Housing Officer you will provide day-to-day operational leadership within our function-based housing teams, driving high standards of service delivery, performance and continuous improvement across housing services.

As a Senior Housing Officer, you will:

• Lead and coordinate the day-to-day delivery of your dedicated housing function.
• Line manage Housing Officers and Assistants within your function.
• Produce regulatory and management reports.
• Deputise for the Customer Services Manager when required.
• Improve tenant satisfaction and ensure compliance with legislation and best practices.

What we are looking for:

• Experience in social housing and housing management.
• Strong leadership and team management skills.
• Knowledge of Scottish housing legislation, tenancy management, and welfare systems.
• Excellent organisational, communication, and problem-solving skills.
• Experience of improving services and using systems and data to support decision-making.
• Ability to work proactively and collaboratively.

About Albyn Housing Society

Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values - Being Adaptable, Being Caring and Being Professional - are at the heart of everything we do. As Senior Housing Officer, you will play a crucial role in shaping the future of our housing and customer services while ensuring the safety and satisfaction of our tenants.

Alternative Job Titles you may have had are: Housing Manager, Senior Housing Coordinator, Lead Housing Officer, Principal Housing Officer, Housing Services Team Leader, Community Housing Officer, Housing Support Services Lead, Social Housing Coordinator

What we are Offering:

We value our employees and offer many benefits including but not limited to:

• Hybrid working – ‘Hub, Home & Roam’
• 28 days annual leave entitlement plus 12 days business/public holidays
• Development and training opportunities
• Flexible working hours
• Day one sick pay
• Employee benefit discount scheme
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies

How to Apply:

To apply, please submit either:

• A fully completed application form, or
• Your CV, along with a supporting statement

to recruitment@albynhousing.org.uk outlining how your skills, experience and knowledge meet the requirements of the Job Description and Person Specification.

Please note CV’s without cover letter may not be considered.

Further information about this opportunity, including the Job Description, Person Specification and application form, can be downloaded from our website: https://www.albynhousing.org.uk/careers/

For further information or an informal chat, please contact Sandra Connolly on 07917 659 184 or Gayle Anderson on 07816 125 395.

Interview Date: Tuesday, 25th and Wednesday, 26th August 2026