Senior Housing Officer

We are looking for a motivated and experienced Senior Housing Officer to join our Customer Services team with a primary focus on Allocations and Housing Options.

Contract Terms: 35 hours per week (full time), Permanent

Salary: £50,780 – £53,897, Grade SO3-SO1 + car allowance . Salary placing will normally be at the first point of the scale.

Location: Hub, Home and Roam – Hybrid working with an Invergordon office base

Closing Date: Tuesday, 7th July 2026

Interview Date: Tuesday, 21st and Wednesday, 22nd July 2026

About the Role

We are looking for a motivated and experienced Senior Housing Officer to provide day-to-day operational leadership within a function-based housing team, driving high standards of service delivery, performance and continuous improvement.

As a Senior Housing Officer, you will:

• Lead and coordinate the day-to-day delivery of your dedicated housing function.
• Line manage Housing Officers and Assistants within your function.
• Produce regulatory and management reports.
• Deputise for the Customer Services Manager when required.
• Improve tenant satisfaction and ensure compliance with legislation and best practices.

What we are looking for:

• Experience in social housing and housing management.
• Strong leadership and team management skills.
• Knowledge of Scottish housing legislation, tenancy management, and welfare systems.
• Excellent organisational, communication, and problem-solving skills.
• Experience of improving services and using systems and data to support decision-making.
• Ability to work proactively and collaboratively.

About Albyn Housing Society

Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values - Being Adaptable, Being Caring and Being Professional - are at the heart of everything we do. As a Senior Housing Officer, you’ll play a crucial role in shaping the future of our housing and customer services while ensuring the safety and satisfaction of our tenants.

Alternative Job Titles you may have had are: Housing Manager, Senior Housing Coordinator, Lead Housing Officer, Principal Housing Officer, Housing Services Team Leader, Community Housing Officer, Housing Support Services Lead, Social Housing Coordinator

What we are Offering:  

We value our employees and offer many benefits including but not limited to:  

• Hybrid working – ‘Hub, Home & Roam’ 
• Enhanced annual leave entitlement 
• Development and training opportunities 
• Flexible working hours 
• Day one sick pay 
• Employee benefit discount scheme 
• Company pension scheme 
• Access to an employee assistance program available 24/7 
• Family friendly policies 

How to Apply:  

Candidates apply by submitting a completed application form or CV along with a cover letter to recruitment@albynhousing.org.uk, to demonstrate your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.  

For further information or an informal chat, please contact Sandra Connolly on 07917 659 184 or Gayle Anderson on 07816 125 395.