ICT & Digital Transformation Lead

If you’re an innovative and analytical IT leader who can apply technology to improve services, deliver value for money and make a positive difference for customers and colleagues, we want to hear from you.

At BHA, we’re on the lookout for an ICT & Digital Transformation Lead to join our team and lead the next stage of our digital journey.

What’s the role all about?

This is an opportunity to do more than manage IT. You’ll shape our ICT and Digital Strategy, lead improvements to our systems and infrastructure, manage key suppliers and budgets, and make sure technology genuinely works for our colleagues and our customers.

We’re looking for someone who is curious, collaborative and confident in leading change. You’ll understand how technology can improve services, enjoy solving problems and be able to turn business needs into practical, effective solutions.

Here’s how you’ll live our values:

Brilliant Basics

You’ll do what you say you’re going to do and communicate well with all colleagues, suppliers and stakeholders, whilst enabling our teams to deliver outstanding services to our customers; you’ll develop our ICT Strategy and review ICT policies and procedures; you’ll manage contracts and software licences and make the best use of the resources available to you to ensure good value for money.

Embrace Change

You’ll assess system performance and recommend improvements that support improved services and new ways of working; you’ll ensure data and technology solutions continue to evolve to meet organisational and customer needs and you’ll recommend changes to policy or procedure to improve services to customers

Learn & Grow

You have a willingness to learn, supporting your own and others’ development and wellbeing; you’ll train and coach colleagues on systems and the use of data, identifying gaps and coordinating with line managers and you’ll recommend improvements to systems and processes based on learning, performance and feedback.

Inspire Together

Collaboration is key. You’ll work closely with colleagues across the business to ensure a consistent approach to systems, data and training; you’ll build effective relationships with colleagues across BHA as well as third-party partners and suppliers to support the delivery of an effective IT service.

What we're looking for:

• Previous experience of leading a digital IT service and introducing innovation
• Experience of managing IT systems and infrastructure within a hybrid cloud and non-cloud environment
• Experience of business analysis and the ability to review, document and refine IT enabled business processes
• Demonstrated ability to project plan, deliver projects and manage teams in project delivery, to timescale and budget
• Proven ability to manage IT procurements and establish and performance manage contracts with vendors
• Proven ability to interpret data, identify and implement solutions to improve business outcomes
• A values-aligned person who thrives in a purpose-led organisation

See our Recruitment Pack for the full details of the role and person specification.

Why join BHA?

We’re not just about bricks and mortar. We’re about people. We care about our communities and our colleagues — and we’re proud to offer a supportive, inclusive, and agile workplace where your ideas and energy matter.

How to apply:

For full details on this exciting opportunity, please download the recruitment pack here or form our website; https://www.berwickshirehousing.org.uk/careers/

To apply online, click on the 'Apply Now’ button.

You must complete an application form to be considered for any of our vacancies, we do not accept CVs.

We are looking for you to evidence and demonstrate within the personal statement section of the application how your own values align with BHA’s values, and how you meet the essential criteria for the role.

If you have any difficulties applying for the vacancy on our website then please call 0800 652 8104 and request a call back from Lynne Bryce, People & Culture Lead.

Closing date: Wednesday 7th October at 12 Noon

Interview date: Thursday 22nd October

Want to learn more? For an informal chat, call 0800 652 8104 and ask for a call back from Richard Hukin, Executive Director – Business Support.