Customer Service Officers (Fixed Term Contract - 23 Months)

The Role

What you will do

You will provide effective customer service and administration functions for GTC Scotland.

What you will need to be successful

• Qualifications at Higher level (SCQF level 6), or equivalent attested vocational or work-based training
• SCQF level 6 English (or equivalent)
• A relevant customer service/secretarial/administrative qualification, or equivalent attested vocational or work-based training
• Evidence of ongoing professional learning
• Experience in effective interactions with colleagues, customers and/or service users
• Evidence of effective administrative skills
• Good quality written skills
• Good digital literacy including competency with Microsoft 365 applications (including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, Dynamics)

We don’t expect perfection. If you don’t meet 100% of the requirements but you share our values and you believe you have the potential to be successful in the role we encourage you to still apply.

We are committed to building a diverse and inclusive team where people can bring their whole selves to work. We want to hire the best person for the role, irrespective of their background. We use a recruitment platform which aims to reduce any unconscious bias.

Responsibilities of all GTC Scotland employees

• ·Commit to GTC Scotland’s values and principles.
• Understand that our communities improve through the provision of strong and effective, education, and you have a role in helping that happen.
• ·Take ownership and responsibility through your work.
• ·Be self-aware, understanding your own strengths and areas for development.
• ·Be a restless learner, seeking opportunities for your own growth.
• ·Deliver work effectively to ensure impact.
• ·Work collaboratively to share and develop expertise.
• ·Ask for help when you need it.
• ·Be flexible and adaptive to meet our needs and those of our registrants.
• ·Actively find and develop solutions to issues.

Working Hours / Pattern

We see this role being based on full time working hours of 35 hours per week, however we would still like to hear from you if you are interested in the role but have alternative needs in relation to working hours or pattern.

Application and Selection Process

• Apply via the Applied URL provided (new window) by the closing date of 12.00 noon on Friday 13 March 2026.
• Invites to interview issued by Wednesday 18 March 2026.
• Interviews will take place on Tuesday 24 and Wednesday 25 March 2026. We advise you to hold these dates in your diary.

If you have a medical condition or other individual need which you believe may affect our interview / assessment arrangements, or your ability to be at your best please, let us know so we can discuss how we can support you and make any adjustments that may be required.

Please note that GTC Scotland is unable to provide sponsorship for work visas.

If you have any questions about the role or about the application process please contact recruitment@gtcs.org.uk.