Rent Assistant

Govanhill Housing Association provides a comprehensive range of services focused on the needs of tenants and owner occupiers in the Govanhill and Merrylee communities. We carry out acquisition and improvement of tenemental stock as well as delivering a new build programme. We work closely with our subsidiary company, Govanhill Community Development Trust, whose community development and regeneration services complement our own role as a social landlord.

We are looking for a full-time Rent Assistant to join our Tenancy Services Team.

At Govanhill Housing Association, we pride ourselves on being more than just a landlord. We are committed to providing high-quality services, supporting our tenants and making a positive difference in our community.

As a Rent Assistant, you will play an important role in the effective day-to-day management of our rent accounts. You will work closely with tenants & colleagues, providing advice and support on rent payments, arrears and tenancy-related matters.

Our values

Our values guide everything we do:

• Effective & efficient
• Inclusive & supportive
• Bold & innovative
• Transparent & accountable
• Trustworthy & fair

We are looking for someone who shares these values and is committed to putting them into practice every day.

ABOUT YOU

• You will have excellent communication and customer service skills, with the ability to build positive relationships with tenants & colleagues.
• You will be organised, proactive and able to manage a busy workload while responding positively to changing demands. You will be a strong team player who is also confident working independently and taking responsibility for your work.
• You will have knowledge & experience of tenancy management, including rent arrears, debt recovery and income collection. You will understand the importance of early intervention, providing appropriate support to tenants and taking a fair but firm approach to rent management.

If you are passionate about delivering excellent customer service, enjoy working with people and want to make a positive difference to tenants' lives, we would love to hear from you.If you share our commitment to providing excellent services to our customers in Govanhill and Merrylee and would enjoy working within this diverse community, you can find further information in the Application Pack which can be obtained from our website.

If a disabled applicant meets the minimum criteria for the role they may be given the opportunity to demonstrate their skills, talent and abilities at iornterview. There may be occasions however where it is not practicable or appropriate to interview all applicants who meet the minimum criteria for the job. In certain recruitment situations, such as high number of applications for a role, we may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. We will do this through scoring against both the essential and desirable criteria which are noted in the person specification for the role.

EVH conditions of service will apply.

Govanhill Housing Association is committed to Equality of Opportunities and welcomes applications from all sections of the community.