Compensation Manager

Compensation Manager

Infected Blood Compensation Authority

Apply before 11:55 pm on Thursday 28th May 2026

Reference number: 461249

Salary: £38,105

In addition, once the role holder has completed their probationary period (usually 6 months) they will become eligible to receive a pay premium allowance of £2,858 per annum. This pay premium allowance is non-contractual and non-pensionable.

Contract type: Permanent

Working pattern: Full-time

Location: Glasgow

Job summary

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.

IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.

IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.

Successful applicants will join the Civil Service Pension Scheme.

Please note that the mission of IBCA means that it is likely to be fully operational for a period of approximately up to 5 years, after which IBCA will become a smaller residual service. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

Job description

The Compensation Manager will act as a specialist claim manager and subject matter expert, providing professional advice and leading on the end-to-end management of complex and sensitive claims. The role requires the consistent application of advanced analytical, regulatory and financial skills to ensure decisions are fair, accurate and compliant with statutory frameworks.

You will exercise professional judgement when assessing complex or conflicting evidence, engage with legal and clinical experts to inform decision making and contribute to the continuous improvement of IBCAs processes and guidance. This is a dynamic and high trust role requiring adaptability, precision and emotional resilience to handle sensitive information and interactions with compassion and professionalism.

Responsibilities

The post holder will operate as a skilled professional, exercising independent judgement and technical competence across the following core areas:

· Specialist claim management: Manage a defined caseload, acting as the primary point of contact for people making a claim and their representatives; Exercise professional curiosity to continuously scrutinise and investigate complex, non-routine claims, applying rigorous risk management to resolve issues involving legal, financial, and clinical considerations while strictly adhering to statutory guidance and quality assurance processes.

· Regulatory Compliance and Financial Acumen: Apply detailed knowledge of IBCA regulations and compensation frameworks to determine eligibility and accurately calculate awards. Requires strong financial acumen to critically interpret complex financial data, articulate resulting complex information and outcomes using specialist calculation tools.

· Evidence Evaluation: Critically analyse and synthesise large volumes of complex medical, clinical and financial documentation to reach clear and accurate decisions. Maintain a strong understanding of clinical terminology and processes that are relevant to the Level 3 Compensation Support Manager role.

· Professional Judgement: Utilise high-level professional judgment to apply the balance of probabilities standard when reviewing conflicting or inconclusive evidence, prioritising sensitive claims, and determining necessary escalations to meet legislative and quality assurance requirements.

· Stakeholder Communication: Communicate complex and sensitive information clearly and compassionately to persons making a claim, external legal representatives and clinical experts. As an advocate for the person claiming compensation, using negotiation and influencing skills to challenge, clarify, evidence and where appropriate seek fair outcomes.

· Policy and Service Development: Identify and escalate areas of ambiguity or inconsistency in regulation or guidance, contributing to the ongoing review and refinement of IBCAs policy and operational frameworks.

· Ethical standards and compliance: Act in accordance with all safeguarding, data protection, and fraud prevention standards, ensuring risks are identified and escalated properly and promptly.

· Administrative and Data Assurance: Maintain accurate, high quality claim records, ensuring compliance with audit and assurance standards to ensure the delivery of financial integrity and public accountability.

· You may be required to undertake telephony duties manning our incoming telephony and registrations line and as such should have excellent communication skills.

Information Session

Join us for a virtual briefing chaired by Joe Lee, Head of Claim Services, and Sarah Calderwood, Head of Service Experience for our Glasgow office.

This session is designed for you to learn more about the CM role and our core values at IBCA.

Details

· Eventbrite Information - https://www.eventbrite.com/e/infected-blood-compensation-authority-glasgow-compensation-manager-call-tickets-1989296882526?aff=oddtdtcreator

· Date - Thursday 21st May 2026.

· Time - 11.00am - 11.30am.

Security

Successful candidates must undergo a criminal record check.

Contact point for applicants

Job contact:

· Name: Kate Griffin

· Email: Kate.griffin@IBCA.org.uk

Recruitment team

· Email: IBCA.grs@cabinetoffice.gov.uk