Compensation Support Manager

THE INFECTED BLOOD COMPENSATION AUTHORITY

Compensation Support Manager

Salary: £38,105

Location: Glasgow

Hours: 80% of your working time should be spent in office

Contract: Permanent - the mission of IBCA means that it is likely to be operational

for a period of approximately 5 years

Working pattern: Full-time, flexible working and job share

Who we are and what we aim to achieve

The Infected Blood Compensation Authority (IBCA) was set up in response to the devastating events that occurred in the 1970s and 1980s when more than 30,000 people in the UK received contaminated blood products. The IBCA will work with people who were infected and affected by these issues, and when you join us, you’ll have the opportunity to shape and design an organisation that will make a difference to the lives of thousands of people throughout the UK.

Bring together financial expertise and empathy

As Compensation Support Manager, you’ll be a specialist claim manager with subject matter expertise. You’ll provide professional advice and act as an advocate. You’ll lead on end-to-end management of complex and sensitive claims. Day-to-day, you’ll use your advanced analytical, regulatory and financial skills to ensure that decisions are fair, accurate and compliant with statutory frameworks. When assessing complex or conflicting evidence, you’ll turn to your professional judgment and that of legal and clinical experts. Plus, you’ll maintain accurate, high-quality claim records, ensuring compliance with audit and assurance standards. This is a dynamic, high trust role requiring adaptability, precision and emotional resilience to handle sensitive information and interactions with compassion and professionalism.

What you’ll bring

You will have a high degree of emotional intelligence as well as superb analytical and problem-solving skills with a proven ability to interpret complex information from a range of sources, exercising sound judgment to make decisions. Plus, experience in a regulated public or legal environment has given you an understanding of the importance of fairness and transparency.

A high level of proficiency in the English language and expert written communication will be key. This is because you’ll need to accurately convey complex technical information via post/email, as well as compassionately communicate with people making a claim on the phone. When matters become distressing, you’ll have the emotional resilience, composure and professionalism to handle them.

Organisational and self-management skills will be essential, as you’ll manage a varied, demanding workload. You’ll be comfortable adapting to evolving processes and the differing needs of each person making a claim. Also, you’ll have an aptitude for maintaining attention to detail in a high-volume environment.

Benefits

Alongside your salary, you’ll receive a generous Civil Service pension with an employer contribution of 28.97%. You’ll be welcomed into an environment with flexible working options, and a culture that encourages inclusion and diversity. You will be given tailored learning and development opportunities too.