Front of House Assistant

Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?

Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.

Job Title: Front of House Assistant

Salary: £23,000 - £27,413 (Band A) per annum

Working Hours: 35 hours per week (Monday – Friday)

Contract: Permanent

Location: National Park Headquarters, Balloch

We are a small organisation that believe our people are our most valuable asset. We want to attract and retain the very best people that represent the communities and visitors we serve. We are keen to receive applications from anyone that meets the essential criteria for the role and to help attract the best people we are happy to talk flexible working, working locations and are part of the disability confident scheme.

This is an exciting opportunity to join the National Park team, in a key administrative support role. You will be the first point of contact for all visitors and customers, so you’re always representing the organisation and will play a key role in providing consistent and up to date information and advice and responding to enquiries and feedback to key audiences and customers of the National Park Authority. Additionally, you will manage and deliver meeting room requirements for staff, partners and other third parties, and responsibility for the Room Hire & Bookings Policy and participate in a rotating schedule to securely close National Park Headquarters office.

This is a dynamic and varied role that requires strong organisational and time management skills to keep up with a fast-paced environment. You'll need a solid understanding of Microsoft 365 and video conferencing platforms, along with the ability to multitask, take initiative, and adapt to changing priorities. Excellent interpersonal skills are key, as you’ll be engaging with a range of people in a customer-focused setting. Your expertise in Microsoft packages and online channels will be invaluable, allowing you to navigate digital tools with confidence. If you're proactive, tech-savvy, and thrive in a people-centric environment, this role offers an exciting opportunity to make a real impact.

How to apply:

If you are interested in this role, please complete your application by 15th April 2025 @ 9am.

• Access our application form on our job portal
• Interviews will be virtual
• Interviews are scheduled for: 24th & 25th April 2025

Who we are and our values:

We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.

Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.

Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.