Support Assistant

Ready for a role that combines purpose, people, and breath-taking scenery?

Imagine working every day in one of the most stunning landscapes in the world. Loch Lomond & The Trossachs National Park spans over 720 square miles of Scotland’s finest countryside, attracting more than 4 million visitors each year. From dramatic sea lochs and rugged coastlines to majestic glens and the iconic Loch Lomond itself, Scotland’s first National Park is a truly magical place to live, visit and work.

Job Title: Support Assistant

Salary: £25,461 - £29,507 (Band A) per annum pro rata – pay scale effective 1st April

Working Hours: 28 hours per week

Working pattern: Friday to Monday – April to September / Tuesday to Friday – October to March

Contract: 18 month fixed term (27 March 2026 – 27 September 2027)

Location: Hybrid – National Park Headquarters / Balloch

We’re looking for a Support Assistant to join our Executive & Business Support team. In this role, you’ll provide efficient, customer‑focused administration and communication support for the National Park Authority, with a particular emphasis on weekends throughout our busy visitor season. You’ll also play a key role during the winter months, working front‑of‑house to provide essential administrative support and ensuring visitors and communities continue to receive timely, accurate information and advice across multiple channels—including phone, website, and social media.

Why join us? We’re a small, passionate organisation that values its people above all else. We want to attract and retain the very best talent—people who reflect the communities and visitors we serve. We’re committed to flexibility, whether that’s working patterns or location, and we’re proud to be part of the Disability Confident scheme.

What you’ll bring:

• A natural ability to connect with people and deliver exceptional customer service.
• Experience in a customer-focused environment.
• Strong knowledge of Microsoft Office and confidence using online platforms.
• The ability to multitask, prioritise, and work independently.

How to apply:

If you are interested in these roles, please complete your application by 10th March 2026 @ 9am.

• Access our application form on our job portal
• Interviews will be virtual
• Interviews scheduled for 19th March 2026

Who we are and our values:

We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.

Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.

Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.