Welfare Rights Adviser

Home-based, Scotland

Are you looking to take your welfare benefits knowledge to the next level by helping people living with cancer maximise their income? Do you pride yourself in delivering exceptional customer care and high-quality information through a variety of communication channels? Does your compassion, determination and resilience shine through when supporting customers in a time of great need? If so, we would love to hear from you.

About the Role

Now more than ever people living with cancer are contacting our support line for benefits support and advice, so to meet this need we are expanding our wonderful team.

You'll work within our Money and Work Team, offering comprehensive benefits advice on our busy helpline receiving up to 1000 calls per week to the service, as well as by email and webchat. In addition to offering benefits advice, you will support customers to access debt, energy, housing, and employment rights services. You will identify and process Macmillan Grant applications, along with supporting people affected by cancer with more complex welfare rights cases.

About You

We are looking for experienced Welfare Rights Advisers who can demonstrate highly developed listening, communication, and interpersonal skills necessary to handle emotional and complex situations in a way which always balances empathy with professionalism. Alongside having excellent technical knowledge, you will have a flexible approach to work. This will support our service as it makes exciting changes to enable us to meet the needs of more people affected by cancer.

We are striving to do everything we can to ensure that our workforce is representative of the people we support, and those who support us. We advocate for being an inclusive organisation, where everyone can feel that they belong and where there are no barriers to success.

We want every individual to feel empowered to bring their best to work, that’s why we offer benefits and so we can support you in your life and your career, we welcome a conversation about how we can best support you.

About Us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition. We commit to actively developing you and our benefits include private medical insurance, life assurance, pension, generous leave, and interest free loans for season tickets and gym membership.

Working hours:

You will work an average of 34.5 hours per week on a shift system basis. The service operates 365 days per year and hours will be worked between 08:00-20:15, Monday - Sunday.

Application and interview process

The application deadline is Thursday 30th September at midnight.

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

If you have any queries before applying, please email Louise Wilson who will be happy to support you LouiseWilson@macmillan.org.uk

If you are shortlisted, then you will be asked to complete a benefit knowledge test w/c 4th October.

If you meet the knowledge requirements you will be invited to a virtual group assessment centre w/c 18th October via MS Teams.

Successful candidates will then be invited to a virtual interview via MS Teams w/c 1st November.

The expected start date for this role is 3rd January 2022. Any offers on this role are made subject to a criminal records disclosure check or equivalent.

For further details and to apply please click the apply button.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact Peopleservices@macmillan.org.uk.