Customer Experience Advisor

Customer Experience Advisor

Permanent

Full-Time

35 Hours Per Week

The Company

Based in the north of Glasgow, Maryhill Housing has been established for over 40 years. We have over 3000 tenants and 700 owner occupiers who we provide a factoring service to. We offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people’s lives.

The Role

Due to internal promotion, we have a permanent Customer experience advisor role available

As a Customer Experience Advisor, you will act as the first point of contact for all customers across multiple channels including telephone, email, social media and face-to-face interactions. Your primary objective is to resolve customer enquiries at the first point of contact wherever possible, delivering efficient, accurate and customer-focused outcomes.

You will take ownership of customer queries from initial contact through to resolution, diagnosing issues, providing solutions and only escalating where specialist intervention or ongoing case management is required.

You will operate within a robust customer experience performance framework with clear expectations around quality, responsiveness and customer outcomes. The role is central to delivering a seamless customer journey and consistently high levels of customer satisfaction.

On Offer

This role has a competitive salary of £31,792 to £35,332, EVH Grade 5 PA13 – PA16.

In addition, you will receive an excellent benefits package, which includes 25 days annual leave (pro rata), 15 days public holiday (pro rata) and access to a contributory pension scheme.