Team Manager

The Team Manager will lead a team of operational staff within a regional/national hub

ensuring the highest quality of delivery and expert evidence -based services to children and

families in line with the defined model of service and evaluation requirements. They will

provide line management and reflective supervision to ensure practice standards are

maintained at all times and with the Assistant Director promote the work of the hub both in

the locality and the wider area of influence.

Key relationships - Internal

• Reporting to Assistant Director

• Consultant Social Workers

• Safeguarding Unit

• Development and Implementation team in Strategy and Knowledge directorate.

Key relationships - External

• Partner agencies

• Local authorities

• Childcare professionals

• Key supporters

Main duties and responsibilities

• Provide line management for all operational staff including Children’s Services

Practitioners, volunteers and practice educators.

• Provide effective leadership to staff and within the region / nation, particularly

through periods of change.

• Ensure that staff understand their contribution to the NSPCC strategic objectives

and their role and responsibility in relation to the Directorate’s delivery model of

providing evidence -based services within a safeguarding context.

• Provide professional reflective supervision to operational staff to ensure the

delivery of high -quality evidence -based services to children and families, this may

include group supervision and practice observation.

• Hold case management accountability for all cases within the team from referral

through to case closure, ensuring all safeguarding practice and case recording

conforms to NSPCC practice standards and guidance, legislation and policy.

• Conduct annual performance reviews with operational staff, managing

performance issues and identifying any learning development needs including the

completion of mandatory training.

• Ensure services are delivered to the highest quality as outlined in practice

guidance and associated policies and as defined by the specific model and

evaluation requirements

• Contribute to the promotion of activities to external partners and NSPCC Supporters

Champion the importance of children and young people’s contribution in ways

appropriate to their age and experience and to enable their active participation in

the planning and evaluation of service delivery.

• Contribute to writing annual reports, business plans and other documentation as

requested by the Assistant Director.

• Keep up to date with developments in child protection/safeguarding and relevant

legislation and guidance.

• Disseminate information to staff, through professional learning activities, leading

workshops, organising seminars and making wider contributions to child

protection within the NSPCC and when agreed externally.

• Deputise for and represent the Assistant Director as required.