Advice & Engagement Worker

Hours: Up to 35 hours per week (Typically, 7 hours a day between 9.15am and 4.45pm)

Location: Glasgow city centre office. Hybrid working is available, with a minimum of 50% office attendance and travel to other OPFS offices, community venues and external events as required.

The postholder will be expected to operate in line with our values which are:

Justice, Equity, Trust, Collaboration and Compassion.

Overview:

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.

The Advice and Information Service is a national support service for single-parent families and professionals across Scotland. It provides multi-channel advice on a wide range of topics, ensuring accessibility and inclusivity.

The Advice & Engagement Worker plays a key role in increasing awareness, accessibility and engagement with the OPFS Advice and Information Service. Working collaboratively with colleagues, partner organisations and professionals across Scotland, the postholder will promote the service, build effective partnerships and improve access to high-quality advice and information for single-parent families.

Working within the OPFS My Life and Me framework, the postholder will provide high-quality advice and information through a range of channels, deliver outreach activities, facilitate online practitioner webinars and advice clinics and build the confidence and knowledge of professionals supporting single-parent families. The role will also identify emerging issues affecting families and contribute to service development, policy and campaigning by highlighting trends and barriers experienced by those accessing the service.

The Advice & Information Service is part of OPFS Support for Families Services, providing holistic support to single parents and their children across Scotland. Our work is guided by the six My Life and Me priority areas

• Money
• Health & Wellbeing
• Home
• Work, Education & Training
• Children
• Relationships

Through a person-centred, strengths-based approach, guided by our organisational values of Justice, Equity, Trust, Collaboration and Compassion, we work alongside families to:

• Involve them in shaping the support they receive.
• Strengthen their skills, confidence and resilience.
• Support them to achieve their goals and aspirations.
• Influence positive change in their lives and communities.
• Challenge the barriers and inequalities that impact them.

The Advice & Engagement Worker will contribute to these outcomes by increasing awareness of OPFS services, ensuring families can access the right support at the right time, strengthening partnership working across Scotland and empowering both parents and professionals with the knowledge and confidence to navigate services and improve outcomes for single-parent families.

Equal opportunities and family friendly employment

OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors In People Gold status.

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