Project Lead: Advice & Information

The postholder will be expected to operate in line with our values which are:

Justice, Equity, Trust, Collaboration and Compassion.

Overview:

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.

The Advice and Information Service is a national support service for single-parent families and professionals across Scotland. It provides multi-channel advice on a wide range of topics, ensuring accessibility and inclusivity. The service operates Monday to Friday, 9:30 am to 4:00 pm, excluding Christmas and Easter holidays.

The Project Lead for Advice and Information Service will play a key role in supporting the A&I Service Manager with the day-to-day management, operations and delivery of the OPFS Advice and Information Service. They will help ensure the service is delivered effectively, supporting staff, maintaining high-quality service provision and contributing to the ongoing development and continuous improvement of the service.

Working within the OPFS “My Life and Me” framework, the postholder will provide operational leadership, support and supervision to staff, ensure high-quality service delivery and undertake quality assurance activities. The Project Lead will be expected to deputise for the A&I Service Manager when required.

The Advice & Information Service is part of OPFS Support for Families Services, which provides holistic support to single parents and their children.

Our work is guided by the six My Life and Me priority areas: Money, Health & Wellbeing, Home, Work, Education & Training, Children, and Relationships.

Through a person-centred, strengths-based approach and guided by our organisational values and our strategic pillars, we work alongside families to:

• Involve them in shaping the support they receive.
• Strengthen their skills, confidence and resilience.
• Support them to achieve their goals and aspirations.
• Influence positive change in their lives and communities.
• Challenge the barriers and inequalities that impact them.

The support we offer includes:

Money

Support to maximise income, improve financial wellbeing, access benefits and grants, manage debt and respond to financial crises.

Health & Wellbeing

Emotional and practical support to improve mental health and wellbeing, including counselling, therapeutic interventions, wellbeing programmes and support to reduce isolation and build resilience.

Home

Support with housing-related issues, advocacy and access to specialist services to help families maintain safe and secure housing.

Work, Education & Training

Pre-employability and progression support, including confidence building, skills development, volunteering opportunities, training pathways and tailored support to overcome barriers to employment and learning.

Children

Family support and group programmes that promote positive outcomes for children, strengthen parenting capacity, support child development and provide opportunities for children to participate in activities that enhance wellbeing.

Relationships

One-to-one and group support that helps parents build positive relationships, strengthen family connections, develop peer support networks and reduce social isolation.

Equal opportunities and family friendly employment

OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors In People Gold status.

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Glasgow city centre office base. Hybrid working arrangements can be discussed, with the expectation to spend a minimum of 75% of working week within office base. You will also be asked to travel, with notice, to other OPFS offices, community venues and external events.