Senior Tenant Liaison Worker

We are recruiting for a Senior Tenant Liaison Worker to join our Short Term Housing programme in Glasgow.

Our Short Term Housing programme provides a link between private property owners and tenants. Our goal is to end homelessness by providing access to privately rented properties, as we believe that this is an effective and long-term solution.

We are Right There, a charity celebrating our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

The Senior Tenant Liaison Worker will liaise with the temporary accommodation team on a weekly basis to discuss referrals and match the people we support to a suitable Right There property. The post holder will also lead and motivate a team of Tenant Liaison Workers.

Main duties and responsibilities will include:

• Ensuring all referrals to the service are assessed and progressed in line with service specification.
• Ensuring occupancy levels are maintained through efficient allocation and void management of properties.
• Liaison with external agencies such as Community Homeless teams, Housing Benefit and Council Tax teams, landlords, support providers, health services, local authority and other agencies as required.
• Ensuring that contractual obligations and the individual needs of those who we support are met by maintaining a system of regular support.
• Ensuring risk assessments are completed and updated.
• Arranging and facilitating regular support and supervision sessions with your team members, utilising best practice in performance management to ensure staff are supported to undertake their roles.
• Completing yearly appraisals and personal development plans with your staff team.
• Ensure a safe system of work is in place for staff who are working outside office hours and in lone working situations.

Full details can be found in the Job & Person Specification on our website.

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for you to have knowledge of the issues surrounding homelessness with knowledge of asylum and social work being beneficial. You will also have gained work experience in a team leader/supervisor capacity, or be able to evidence leadership skills where you have motivated and led an individual or team, this can be from volunteering work or through extracurricular activities.

A full UK driving license and access to a car for work purposes is an essential requirement.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Housing Services Manager.
• Your normal working hours are 35 per week, worked Monday to Friday.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Cycle to work scheme
• Option to purchase and sell annual leave
• Ongoing learning and development

Interested in applying?

Click apply and you will be redirected to our website for further details.

Applications will be considered as they are received and interviews arranged therefore the advert may close earlier than the advertised date.

Thanks and good luck!