Secretarial Administrator

Job title: Secretarial Administrator | Grade: 4 | Employment type: Fixed term (12 months) | Hours: Full time (35 hours per week) | Starting salary: £32,570 | Directorate: Client Legal Services (CLS) | Department: Civil Legal Assistance Office (CLAO) | Location: Inverness | Closing date: 8 February 2026 (23:55)

We’re seeking an experienced and motivated Secretarial Administrator to join us and provide efficient, high-quality legal administrative and casework support to solicitors and heads of office across the CLAO network.

You’ll play a key role in helping us deliver client-centred and trauma-informed legal services, ensuring our offices run smoothly and our clients receive the highest standard of support.

Previous experience of working in a legal environment is highly desirable.

Key responsibilities include:

• Audio and copy typing, drafting legal and other documents
• Maintaining and updating case files within the case management system
• Assisting solicitors with administrative and case-related tasks
• Managing reception duties, including dealing with client and contact enquiries
• Administering incoming and outgoing mail through various communication methods
• Processing case documents, including downloading, photocopying and scanning
• Diary management and coordination
• Processing invoices and requisitioning goods or services through internal systems
• Using and monitoring Legal Aid Online (LAOL)
• Supporting the Network and Systems Coordinator with delegated tasks
• Supporting training and work planning for new business support colleagues
• Other general office and administrative tasks, as required.

To succeed in this role, you will need:

• Speed and accuracy in typing
• Excellent oral and written communication skills
• Competent in the use of IT, including Microsoft 365 applications
• High level of accuracy and attention to detail
• Ability to work independently and seek guidance appropriately
• Excellent time management and organisational skills
• Excellent customer service skills
• Sound understanding of confidentiality and data protection.

For more details about this role and a full list of essential criteria and required competencies, please see the Job Description.

Completed applications should be returned by Sunday, 8 February 2026.