Secretarial Administrator

Job title: Secretarial Administrator | Grade: 4 | Employment type: fixed term (12 months) | Hours: full time (35 hours per week) | Starting salary: £33,710 | Directorate: Client Legal Services (CLS) | Department: Civil Legal Assistance Office (CLAO) | Location: Inverness | Closing date: 5 July 2026 (23:55)

We’re seeking an experienced and motivated Secretarial Administrator to join our CLAO Inverness office and play a key role in helping us deliver client-centred and trauma-informed legal services, ensuring our offices run smoothly and our clients receive the highest standard of support.

You’ll provide efficient, high-quality legal administrative and casework support to solicitors and heads of office across the CLAO network

Key responsibilities include:

• Audio and copy typing, drafting legal and other documents
• Maintaining and updating case files within the case management system
• Assisting solicitors with administrative and case-related tasks
• Managing reception duties, including dealing with client and contact enquiries
• Administering incoming and outgoing mail through various communication methods
• Processing case documents, including downloading, photocopying and scanning
• Diary management and coordination
• Processing invoices and requisitioning goods or services through internal systems
• Using and monitoring Legal Aid Online (LAOL)
• Supporting the Network & Systems Coordinator with delegated tasks
• Supporting training and work planning for new business support colleagues
• Other general office and administrative tasks, as required.

To succeed in this role you will need:

• Speed and accuracy in typing
• Excellent oral and written communication skills
• Competency in IT, including Microsoft 365 applications
• High level of accuracy and attention to detail
• Ability to work independently and seek guidance appropriately
• Excellent time management and organisational skills
• Excellent customer service skills
• Sound understanding of confidentiality and data protection
• Previous experience working in a legal environment (highly desirable).

What we offer:

• A meaningful role where your work makes a real impact
• A supportive, inclusive, and values-driven working environment
• Opportunities for learning and professional development
• Flexible working to support a healthy work-life balance
• A competitive salary and benefits package, including pension contributions
• Generous annual leave entitlement (34 days, rising to 42 days after two years’ service)
• Enhanced family-friendly leave entitlements
• Access to wellbeing support, mental health support and an employee assistance programme
• Access to a wide range of discounts (including gym and retail) and the Cycle to Work scheme through our partner, Edenred.

For more details about this role and a full list of essential criteria and required competencies, please see the Job Description.

Completed applications should be returned by Sunday 5 July 2026.