Secretarial Administrator

Job title: Secretarial Administrator | Grade: 3 | Employment type: permanent | Hours: full time (35 hours per week) | Starting salary: £31,220 | Directorate: Client Legal Services | Department: Public Defence Solicitors’ Office (PDSO) | Location: Inverness | Closing date: 16 Auugust 2026 (23:55)

We are looking for a well-organised and proactive Secretarial Administrator to join our PDSO Inverness office and ensure smooth day-to-day operations while supporting the delivery of client-centred and trauma-informed legal services.

Reporting to the Network and Systems Coordinator, you will provide high-quality legal administration and casework support to solicitors locally and across the PDSO network.

Key responsibilities include:

• Providing general administrative and casework support
• Maintaining and updating case files
• Audio typing, copy typing and preparing documents
• Reception and client enquiries
• Handling incoming and outgoing mail
• Managing case documents (scanning, photocopying, downloading)
• Diary management
• Processing invoices and requisitions
• Using and monitoring Legal Aid Online (LAOL)
• Assisting with admin tasks delegated by the Network and Systems Coordinator
• Supporting training for new business support staff.

To succeed in this role, you will need:

• Strong communication skills
• Confident IT skills (Microsoft 365)
• High accuracy and attention to detail
• Fast and accurate typing – experience in audio typing using transcription software is highly desirable
• Ability to work independently with good judgement
• Strong organisation and time-management skills
• Excellent customer service
• Understanding of confidentiality and data protection.

What we offer:

• A meaningful role where your work makes a real impact
• A supportive, inclusive, and values-driven working environment
• Opportunities for learning and professional development
• Flexible working to support a healthy work-life balance
• A competitive salary and benefits package, including pension contributions
• Generous annual leave entitlement (34 days, rising to 42 days after two years’ service)
• Enhanced family-friendly leave entitlements
• Access to wellbeing support, mental health support, and an employee assistance programme
• Access to a wide range of discounts (including gym and retail) and the Cycle to Work scheme through our partner, Edenred.

For more details about this role and a full list of essential criteria and required competencies, please see the Job Description.

Completed applications should be returned by Sunday 16 August 2026.