Pay & Pensions Team Leader

The SPS Pay & Pension Service is a fast-paced, dynamic, and demanding environment, where our team is committed to putting customers at the heart of everything we do. We collaborate with a wide range of stakeholders across the function, including employees, managers, HR teams, business areas, as well as third-party providers such as Civil Service Pension administrators, HMRC and our payroll and benefit providers.

Reporting to the Pay & Pensions Manager, this role will support with the day to day line management of the Pay & Pensions Team with a strong focus on customer service and efficient delivery of a comprehensive and accurate Payroll service.

This is a business-focused operational delivery role, offering a fantastic opportunity to have an impact on the way we deliver Payroll services across the organisation.

If you have the following, we would like to hear from you:

• Minimum of five SCQF 4 or above qualifications including English and Mathematics/Arithmetic or relevant experience gained in a similar payroll role and/or environment.
• Attained Certificate in Payroll Practice or equivalent or willing to work towards.
• Demonstrable experience working in a complex, fast‑paced payroll environment with a strong track record of accurate payroll data administration and strict adherence to GDPR/Data Protection requirements.
• Strong analytical and problem‑solving skills, with the ability to identify issues, carry out secondary quality assurance, prevent errors, and resolve customer queries promptly while maintaining a high‑quality customer service focus.
• Proven ability to lead, coach and develop individuals and teams, delivering strong results through inclusive management, supporting capability development, and enabling others to perform effectively.
• Ability to work independently and collaboratively, effectively planning and prioritising a demanding workload while building positive relationships with stakeholders, customers and external partners. Experience using payroll systems (e.g. iTrent) is desirable.

Some of the benefits you can enjoy in role are:

• Attractive Pension (Civil Service)
• Commitment to your personal and professional development
• Annual Leave - 34 days rising to 42 days
• Free car parking
• Discounts at high street stores, supermarkets and restaurants through our partners at Blue Light Card, Edenred and Civil Service Sports Council.
• Sick Pay