Registration Development Assistant

About the role

We have an exciting opportunity for several permanent Registration Development Assistants to join our Registration team.

Registration Development Assistants play a key role in supporting the delivery and continuous improvement of our registration service. You will contribute to the day-to-day delivery of Registration services. This includes processing registration work, supporting the management of complex cases, handling enquiries from registrants, employers and members of the public, and providing advice and guidance on registration processes and systems.

Having gained the right level of knowledge and competence in the day-to-day work of your team, working closely with Registration Team Leaders and colleagues across the organisation, you will also provide training, mentoring and guidance to Registration staff, helping to ensure registration processes are delivered consistently, efficiently and to a high standard. You will support the induction and development of colleagues, maintain procedures and guidance, contribute to quality assurance activities, and help identify opportunities to improve processes, systems and ways of working.

The role requires excellent communication and customer service skills, strong attention to detail, and the ability to balance operational priorities with service improvement activity. Working in a busy and collaborative environment, you will help ensure that our registration service continues to deliver positive outcomes for registrants, employers and stakeholders across Scotland.

What you need to succeed

• Excellent communication and customer service skills
• Ability to work autonomously and collaboratively, building and maintaining positive working relationships
• Ability to manage competing priorities and work to deadlines and performance targets
• Strong attention to detail and the ability to make accurate decisions based on information and guidance
• Flexibility to adapt to new initiatives and changes to working practices
• Willingness to undertake training and development to build knowledge and skills within the role • Good organisational skills and the ability to manage a varied workload effectively.

Training will be provided to ensure you have the underpinning knowledge and skills to carry out RDA tasks involving providing advice/guidance to others, training and quality assurance. The starting salary for this post will be at the minimum point of the advertised pay scale.

The starting salary for this post will be at the minimum point of the advertised pay scale.

About the SSSC

We are the regulator for the social work, social care and children and young people workforce in Scotland.

Read more about us.

Why work for us?

We are an ambitious, enthusiastic and supportive organisation. With around 300 employees, you can really make an impact here. We offer a generous salary, flexible working arrangements, a full range of benefits, local government pension scheme and up to 43 days holiday (dependent on service).

Read more about our benefits.

We’re an equal opportunity employer

We are committed to creating an inclusive and supportive workplace where everyone can thrive. We value diversity and encourage applications from all backgrounds.

We are proud to be a Level 3 Disability Confident Leader and offer a Guaranteed Interview Scheme for candidates who identify as having a disability and for individuals who are Care Experienced, where they meet the essential criteria for the role.

We’re happy to discuss reasonable adjustments at any stage of the recruitment process. Email us at recruitment@sssc.uk.com and we’ll be in touch.

Find more information about our Guaranteed Interview Schemes.

Ready to apply?

You’ll find more information in the job profile and person specification.

For an informal chat about the role, please contact Calum Smith, Registration Team Leader, calum.smith@sssc.uk.com or Pauline Morton, Registration Team Leader, pauline.morton@sssc.uk.com to arrange a time.

To apply, please complete the online application by 8.00am on Monday 24 August 2026. We expect to hold an online assessment on the morning of Thursday 3 September 2026 and if successful interviews in week commencing 21 September 2026 at our office in Dundee.

Using AI tools in applications

Please note that you are welcome to use AI tools to support the preparation of your application; however, your submission must accurately reflect your own skills and experience. If you have used AI at any stage, please disclose this in your application. Where you reach the interview stage, your skills, knowledge, and experience will be assessed during the process. For further details, please refer to our Guidance on Using AI. Please note, we will retain your application for 12 months so that we may consider you for similar posts. If you’re interested in other roles at the SSSC, or if a similar post is re-advertised and you wish to submit an updated application, please continue to apply as normal.