Team Leader

Monday – Friday. 35 hours per week

Lipton House, 170 Crown Street, Glasgow, G5 9XD

Salary: SCP 35-38 (£36,192-£39,285 per annum) plus 4% shift allowance

Are you committed to making homes and lives better for customers? You’ve come to the right place. We believe that providing great service to our customers starts with employing great staff.

Wheatley Group is Scotland’s leading housing, care and property-management group. It includes six Registered Social Landlords, a care organisation and a commercial property company - Lowther Homes. The Group spans 17 local authority areas across Central Scotland, providing homes and award-winning services to over 250,000 people.

We are recruiting a Team Leader with customer service experience, preferably within a contact centre environment. Operating within a fast-paced and dynamic 24/7 customer service centre, you will co-ordinate a range of services across all Group customer transactions, for customers, owners and potential customers.

You will be part of the Team Support pool and together you will ensure services are delivered to a high standard and are indicative of our accredited status and standards. You will directly lead and support a team to deliver excellent performance results in a high-volume ‘Think Yes’environment.

You will implement effective resource planning, forecasting and resource management to meet the needs of our changing customer demand. You will have a strong and instinctive customer focus and will facilitate an empowered environment by embedding a ‘one and done’ and ‘right first time’ culture as well as coaching and mentoring a team towards positive customer outcomes.

The successful candidate will work 35 hours per week, Monday-Friday with some occasional evening, weekend and public holiday working. In addition, the post holder will be expected to take part in the Group’s out-of-hours on call service every six weeks.

For informal enquiries please contact Lillian Baikie, Operations Manager, on 0141 274 7917.

For an application pack and detailed job profiles please visit http://www.wheatley-group.com/job-opportunities/ , email Recruitment@wheatley-group.com or call 0141 274 6555.

Closing date: Friday 8 November at 5pm.